Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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MOHAMAD KHAIRIL

Singapore

Summary

Engaging and proactive Workplace Experience Supervisor with a strong background in hospitality, operations and team support. Known for designing and executing creative office events and initiatives that foster employee connection, boost morale, and enhance overall workplace culture. Skilled in managing day-to-day office operations, ensuring a seamless and welcoming experience for both staff and visitors. A strong communicator and culture champion who collaborates across departments to deliver high-impact experiences, from team-building activities and wellness programs to swag distributions and internal campaigns. Passionate about creating inclusive, vibrant and productive work environments that align with company values and drive employee satisfaction.

Overview

8
8
years of professional experience

Work History

Workplace Experience Supervisor

Netflix Singapore
03.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Managed budgets effectively, optimizing allocation of resources to maximize event impact.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.
  • Led cross-functional teams in the execution of successful events, fostering collaboration and communication among all stakeholders.
  • Skillfully negotiated contracts with venues, saving clients money while maintaining high-quality standards for events spaces.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Trained and supervised event staff to complete tasks on time.

Guest Experience Executive

Studio M
02.2023 - 03.2024
  • Championed exceptional guest relations and ensured outstanding service delivery.
  • Crafted and implemented strategies to enhance guest experience.
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Streamlined check-in/out processes for improved efficiency and reduced wait times.
  • Analyzed guest feedback and identified areas for improvement.
  • Ensured adherence to hotel protocols and safety regulations.
  • Supported front desk operations including check-in/out and room allocation.
  • Provided coverage at M Social during managerial absence.
  • Designed personalized room decorations for guest celebrations, leading to 5-star Tripadvisor reviews.

Membership Retention/Operations Manager

Evolve MMA
12.2019 - 02.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed daily gym operations, staff scheduling, and payroll.
  • Handled member inquiries and complaints, ensuring high satisfaction.
  • Led recruitment, onboarding, and training of staff.
  • Boosted membership retention through engagement and service initiatives.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supported sales strategies and tracked performance against targets.
  • Prepared monthly sales reports and maintained inventory.
  • Oversaw gym equipment and ensured safety and maintenance.
  • Improved outlet’s Google review rating through excellent service.

Assistant Store Manager

The Dark Gallery
11.2019 - 02.2020
  • Oversee daily operations at Great World City outlet.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring.
  • Assessed job applications and made hiring recommendations.
  • On-boarded new employees, including training, mentoring and new hire documentation.
  • Trained new employees on the proper way to make coffee ; calibration of the coffee grinder, extraction of a good espresso shot, steaming of milk and proper maintenance of the coffee machine.
  • Implemented up-selling strategies.
  • Enthusiastically performed tasks that were outside of my job description.

Barista / Supervisor

The Blackhole Group
08.2018 - 11.2019
  • Oversee daily operations - includes managing staff, food preparation and ordering inventory in Working Title outlet, The Great Mischief outlet and The Co-Op outlet.
  • Has extensive knowledge in administrative skills like stock takes, inventory checks, scheduling, payroll and ordering of inventory.
  • Passionate in coffee making and coffee tasting.
  • Learned every aspect of handling the cafe ; Front of House, Kitchen and the bar to ensure smooth daily operations.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Educated coworkers and customers about new products.
  • Implemented up-selling strategies.
  • Maintained and operated espresso machines, blenders and commercial coffee brewers.
  • Cultivated ability to recall customers' names and address each by name.
  • Helped to improve the star ratings on Google reviews for The Working Title, The Great Mischief, The Co-Op and Tipo through exceptional customer service.
  • Consistently communicated in a lucid and effective manner.

Barista / Supervisor

Awfully Chocolate
03.2017 - 05.2018
  • Worked together with the store manager to oversee daily operations at Vivocity's Awfully Chocolate.
  • Was in charged of overseeing daily operations at Greenwich V's Awfully Chocolate.
  • Picked up basic coffee skills.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Restocked display cases with attractive arrangements to promote seasonal products.
  • Hit sales target every month through upselling of products.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils and seating areas daily.

Sales Associate / Supervisor

Cotton On
02.2017 - 02.2017
  • Maintained records related to sales, returns and inventory availability.
  • Tracked stock using company inventory management software.
  • Applied security and loss prevention training toward recognising risks and reducing store theft.
  • Maintained and organised merchandise to drive continuous sales.
  • Analysed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Prepared merchandise for sales floor by pricing or tagging.

Education

GCE O Level -

Bedok Green Secondary School

GCE N Level - undefined

Bedok Green Secondary School

Skills

  • Effective scheduling
  • Business Operations
  • Collaboration
  • Staff Management
  • Communication
  • Upselling
  • Payroll
  • Membership Retention
  • Training and mentoring
  • Goal oriented
  • Project management
  • Customer service

LANGUAGES

English
Malay

Timeline

Workplace Experience Supervisor

Netflix Singapore
03.2024 - Current

Guest Experience Executive

Studio M
02.2023 - 03.2024

Membership Retention/Operations Manager

Evolve MMA
12.2019 - 02.2023

Assistant Store Manager

The Dark Gallery
11.2019 - 02.2020

Barista / Supervisor

The Blackhole Group
08.2018 - 11.2019

Barista / Supervisor

Awfully Chocolate
03.2017 - 05.2018

Sales Associate / Supervisor

Cotton On
02.2017 - 02.2017

GCE N Level - undefined

Bedok Green Secondary School

GCE O Level -

Bedok Green Secondary School

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