NINA SYARAFINA
Summary
Experienced Cashier with background in customer service and retail. Detail-oriented, friendly and hardworking. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
2
2
years of professional experience
Work History
Part Time Retail Sales Associate
H&M Hennes & Mauritz
10.2021 - 03.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
Part Time Retail Sales Associate
Cotton On Pop Up Store
05.2022 - 09.2022
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Greeted customers and helped with product questions, selections, and purchases.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Helped customers complete purchases, locate items, and join reward programs.
Full Time Retail Sales Executive
Steadymoto Pte Ltd
01.2023 - 07.2023
- Boosted sales by implementing effective product displays and engaging customers in conversation.
- Collaborated with team members to achieve monthly sales targets consistently.
- Improved store layout for enhanced customer experience and ease of navigation.
- Strengthened store reputation by providing exceptional service, maintaining a clean environment, and addressing customer concerns quickly.
- Handled cash transactions accurately and efficiently while adhering to all company policies and procedures related to cash handling.
- Led team meetings focused on setting goals, sharing best practices, and offering support for continuous improvement efforts within the store environment.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Supported executive and marketing departments in promotional asset development, material deadlines and product approvals.
- Handling of Online Orders such as Shopee,Shoplify & Overseas Shipping orders.
- Packing of Online Orders and arranging it for shipping.
Full Time Retail Sales Executive
Motoworld Pte Ltd
11.2023 - 01.2024
- Boosted sales by implementing effective product displays and engaging customers in conversation.
- Increased customer satisfaction by resolving issues promptly and professionally.
- Managed inventory effectively to ensure optimal stock levels and prevent stockouts or overstock situations.
- Provided insightful feedback to management regarding customer preferences and market trends, influencing future purchasing decisions.
- Handled cash transactions accurately and efficiently while adhering to all company policies and procedures related to cash handling.
- Mentored junior staff members on best practices in retail sales, improving overall team performance.
- Developed strong relationships with clients through attentive listening and personalized recommendations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
NITEC - Retail Services
ITE College West
Choa Chu Kang, Singapore 02.2022
Skills
- Customer Engagement
- Visual merchandising
- Cash handling proficiency
- Task Delegation
- Store Opening and Closing
- Cash Handling
- Independent Team PLayer
- Packing of Online Orders
Additional Information
Full Name: Nina Syarafina Binte Jamari
Address: 128B Canberra Street
Citizen : Singaporean
Race: Malay
Religion: Islam
Age: 21
Timeline
Full Time Retail Sales Executive
Motoworld Pte Ltd
11.2023 - 01.2024
Full Time Retail Sales Executive
Steadymoto Pte Ltd
01.2023 - 07.2023
Part Time Retail Sales Associate
Cotton On Pop Up Store
05.2022 - 09.2022
Part Time Retail Sales Associate
H&M Hennes & Mauritz
10.2021 - 03.2022
NITEC - Retail Services
ITE College West
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