Niki Adira Binte Adi Azman
Singapore
Summary
Eager and committed individual to gaining invaluable insights and skills under the guidance of industry-leading professionals. A proactive approach to collaboration and problem-solving ensures a positive impact on team performance and customer satisfaction. Ready to embrace challenges and grow in a fast-paced environment while upholding the highest standards of excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales and Marketing Officer
Solious Marketing
08.2025 - Current
- Developed and implemented strategic marketing campaigns, enhancing brand visibility and driving sales growth through B2B, retail and residential marketing
- Developing sales pipelines, maintaining client relationships, and meeting sales targets
- Actively promote the company's products, services, and overall brand image through various online and offline channels
Scalp Therapist Supervisor
Syeba PTE LTD
11.2024 - 04.2025
- Oversees daily salon operations including ensuring smooth workflow and adherence to standard operating procedures.
- Manages staffs. Assist in training therapists, manage staff breaks and rotations, and handle customer inquiries.
- Quality control to ensure proper hygiene practices are adhered to and maintain stock level.
- Analyze clients' hair and scalp condition and recommend appropriate products and services.
- Perform and excel professional scalp analysis and treatment for customers satisfaction.
Hairstylist
Pearlista PTE LTD
10.2020 - 10.2024
- Consulting with clients on stylistic options for their hair. Listening to need to determine their preference and advise what is best for them.
- Delivered tailored hair and scalp services to meet diverse client needs.
- Acting as salespersons to sell clients hair care retail products.
- Building good customer service with clients to ensure return visits, Adhering to salon safety and cleanliness standards, Managing bookings and welcoming clients into the store.
Customer Service Officer
Darul Aman Mosque
08.2019 - 05.2020
- Responding promptly to customer inquiries via phone, email and walk ins and ensuring smooth daily operations of the front desk
- Resolve service problems by clarifying complaint and explaining the best solution to solve the problem and following up to ensure resolution
- Prepare service reports by collecting and analysing customer information
- Processing orders, forms, applications, requests, filing and organising of files and order office supplies
- Contributing to team effort by accomplishing related results as needed
- Ensure accurate information for customer satisfaction
Administration Assistant
CWL Management Facilities PTE LTD
02.2019 - 06.2019
- Creating and handling reservations enquiry via email and phone
- Responsible for handling corporate facilities
- Manage calls from external and internal operators
Education
GCE N Level - undefined
Loyang Secondary School
12.2016
PSLE - Normal Academic - undefined
White Sands Primary School
12.2012
Skills
- Team Management
- Product Knowledge
- Customer Service Excellence
- Creative Hair Styling
- Sales
- Active Listening and Communication
LANGUAGES
Bahasa Melayu
English
Certification
Customer Service Excellence with EQ and Demanding Customer Situation Management
Course led by Signature Image Academy
Referees
Nura J, 97248866
Past Employer of Pearlista PTE LTD
Ummi Abdullah, 97307764
Past Employer of Syeba PTE LTD
Timeline
Sales and Marketing Officer
Solious Marketing
08.2025 - Current
Scalp Therapist Supervisor
Syeba PTE LTD
11.2024 - 04.2025
Hairstylist
Pearlista PTE LTD
10.2020 - 10.2024
Customer Service Officer
Darul Aman Mosque
08.2019 - 05.2020
Administration Assistant
CWL Management Facilities PTE LTD
02.2019 - 06.2019
GCE N Level - undefined
Loyang Secondary School
PSLE - Normal Academic - undefined
White Sands Primary School