Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Nicole Ng

Summary

Dedicated and diligent student with part-time work experience and a strong foundation in core subjects. Known for attention to detail, complemented by exceptional observational, organizational, and communication skills. Eager to leverage knowledge and practical experience to contribute effectively in a dynamic work environment. Committed to continuous learning and professional growth while delivering high-quality results.

Overview

5
5
years of professional experience

Work History

Patient Service Associate

Raffles Hospital (TCF South)
05.2024 - 09.2025
  • Schedule and manage patient appointments, ensuring all preparations and documentation were complete.
  • Coordinate transport arrangements, including booking ambulances and providing timely updates to patients’ families.
  • Maintain and update patient records accurately in the system and organize documents using Google Drive.
  • Ensure all administrative processes complied with facility policies while maintaining an efficient and systematic workflow.

Cabin Crew

Scoot
04.2023 - 03.2024
  • Ensure the safety and comfort of passengers by following aviation safety regulations and emergency procedures.
  • Serve meals, beverages, and amenities while maintaining service standards.
  • Coordinate with the flight deck and cabin crew to ensure smooth flight operations.
  • Work with a multicultural team to manage in-flight operations and ensure seamless service delivery.
  • Adapt quickly to dynamic and high-pressure situations, maintaining composure while resolving passenger concerns.
  • Develop strong interpersonal and communication skills through daily engagement with passengers from different cultural backgrounds.

Human Resource Admin

Alpha Marine
04.2021 - 06.2021
  • Manage recruitment and selection of employees
  • Process new hires and employee changes paperwork
  • Plan and conduct new employee orientation
  • Update and maintain HR database
  • Update and maintain organizational chart
  • Administer HR policies and procedures
  • (Contract)

Management Intern

KOI THE Singapore
10.2020 - 12.2020
  • Source recruitment platforms and coordinate recruitment advertisement placement
  • Organize and prepare candidate information and documents for selection process
  • Coordinate and schedule interview sessions
  • Provide administrative and logistical support for organization
  • Maintain HR database records
  • Collate and compile survey results

Education

Bachelor of Business - Management

RMIT University (Singapore Institute of Management)
10-2025

Diploma - Management Studies

Singapore Institute of Management (SIM)
03-2023

Skills

  • Customer Service
  • Microsoft
  • Teamwork
  • Time Management
  • Problem Solving
  • Effective Communication
  • Critical Thinking
  • Calm and effective under pressure

LANGUAGES

English: Fluent
Mandarin: Fluent

Timeline

Patient Service Associate

Raffles Hospital (TCF South)
05.2024 - 09.2025

Cabin Crew

Scoot
04.2023 - 03.2024

Human Resource Admin

Alpha Marine
04.2021 - 06.2021

Management Intern

KOI THE Singapore
10.2020 - 12.2020

Bachelor of Business - Management

RMIT University (Singapore Institute of Management)

Diploma - Management Studies

Singapore Institute of Management (SIM)

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Nicole Ng