Abdul Martiin
Singapore
Summary
A versatile and dedicated professional with experience in both independent and team settings. Thrives in new environments and situations, consistently delivering high-quality results. Demonstrates strong work ethic and a willingness to go the extra mile. Successfully adapts to changing shift timings and handles additional work responsibilities seamlessly.
Overview
6
6
years of professional experience
Work History
Patient Service Associate
Singapore General Hospital
11.2024 - Current
- Collaborated with healthcare professionals to ensure seamless transitions between departments during multi-service visits.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Provided exceptional customer service while resolving patient complaints or concerns in a professional manner that maintained trust in the facility''s services.
- Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines.
Cabin Crew
Jetstar Asia Airways
11.2023 - 05.2024
- To provide excellent service to passengers while ensuring their comfort, safety, oversees the diverse needs and interests of flight passengers
- Also to prepare and serve in-flight meals, as well as executes safety and security procedures during emergencies
Customer Service Assistant
DNATA
02.2023 - 08.2023
- The Customer Services Assistant is on the front line and provides passengers with excellent service at departures, arrival, check-in, lounge, boarding gate, transfer desks and special handling
- Duties and Responsibilities: - Ensure the smooth handling of passengers at any designated area including check-in, lounge, boarding gate, transfer desks, arrival and special handling - Process passengers according to Standard Operating Procedures (SOP) with regards to travel, immigration and safety regulations -Assist in control room duties
Concierge Trainee
1-Group
05.2022 - 11.2022
- The first person to meet a guest when they enter a restaurant, in charge of the beginning part of the dining experience
- Main responsibilities are seating guests, managing reservations, guest enquire, answer the phone and take reservations
Police Full-time National Serviceman
Singapore Police Force
04.2020 - 02.2022
- As a Persons-In-Custody Officer, we are in charge of the protection, well-being and transportation of accused/arrested subject between a lock-up and court, maintain law and order in Court and attend incidents on the ground
Retail Associate
Toys"R"Us
04.2019 - 05.2020
- Perform a multitude of important duties for the retail store company
- Examples such as handle customer service encounters, stock replenishing duties, cleaning duties such as light mopping, dusting, and restroom tidying
- Sales associates work with Toys R Us managers to provide a satisfactory shopping experience to every customer
Education
Nitec - Business Services
The Institute of Technical Education
N-Level Certificate - undefined
Greendale Secondary School
PSLE - undefined
Edgefield Primary School
Skills
- Healthcare
- Computer Skills
- Ability to Multitask
- Time Management
- Teamwork
- Microsoft Office
- Customer Service
- Ability to Work in a Team
- Ability to Work Under Pressure
- Communication
- Friendly and Outgoing Attitude
- Adaptability
- Creative Problem Solving Skills
- Customer Service Skills
Personal Information
Title:
Timeline
Patient Service Associate
Singapore General Hospital
11.2024 - Current
Cabin Crew
Jetstar Asia Airways
11.2023 - 05.2024
Customer Service Assistant
DNATA
02.2023 - 08.2023
Concierge Trainee
1-Group
05.2022 - 11.2022
Police Full-time National Serviceman
Singapore Police Force
04.2020 - 02.2022
Retail Associate
Toys"R"Us
04.2019 - 05.2020
Nitec - Business Services
The Institute of Technical Education
N-Level Certificate - undefined
Greendale Secondary School
PSLE - undefined
Edgefield Primary School