NGAH LOKE NG
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Retail Sales Associate
Adidas
11.2021 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained team members in successful strategies to meet operational and sales targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
Senior sales coordinator
Wingtai Adidas ION Orchard
06.2019 - 11.2021
- I assist store managers with opening of the store such as getting the store ready for daily business, setting daily zoning and team huddle of the day
- Closing of store by calculating daily sales achievement vs target arranging of visual merchandise
- I participated in stock taking and my job scope ranged from back end to the front end such as serving customers, changing of store visual merchandise with weekly new arrivals, handling customer complaints, leading and guiding new colleagues and managing of cash registers such as exchange, refund, daily closing and opening of POS systems
- I am also doing some of the admin work such as checking and replying store email, transferring in and out of merchandise when needed, ordering stationery and labeling defective items
- Liaise with HR such as the sales department to ensure that our stocks will not be over stocked or under stocked
- Writing of weekly and monthly sales reports with the given KPIs
- Due to the location of my current workplace, I face a high volume of different customer profiles and I am able to handle it well.
- Monitored sales team performance and provided constructive feedback.
- Developed and maintained knowledge of current sales and promotions.
Banquet server
Uniqlo
01.2018 - 01.2018
- During my internship in, at Northpoint city, i learn more andthings I didn't learn in Ion
- I get to know more about kid clothing as Iondidn't have it
- I learn to work with different people under the samecompany
- I get to know different ideas and how different managers handleand operate the store well
- I also did Cashiering, Replenishment, Serve customers and know what istheir needs and also Assist in opening and closing of stores, , Ion Orchard
- Retail executive, I have been working as a banquet server during my weekends or my freetime
- I've learnt how to serve customers not only in a retail industry butalso under the hospitality industry
- Anticipate guests need to ease their dining experiences by setting uptables and drink stations for guests and serving food and beverages tothem.
Uniqlo
01.2017 - 01.2018
- When I worked in, at Ion Orchard
- I face many difficulties as wellas many opportunities for me to learn
- I learned how to tidy and clean thestore, changing mannequins, cashiering, making store announcements andalso the most important, serving customers
- Not only did I learn the basics but I also got the chance to learn more suchas how to receive deliveries, how to make reservations and transfermerchandise from other outlets to our outlets for customers
- I also assist in opening and closing stores
- Hotel services
Education
Diploma - business practice
NAN YANG POLYTECHNIC
2023
HIGHER ITE CERTIFICATE IN RETAIL MERCHANDISE - MERCHANDISING
ITE College Central
03.2019
NATIONAL ITE CERTIFICATE IN RETAIL SERVICES - Retailing And Wholesaling
Institute of Technical Education
Singapore12.2017
Some College (No Degree) -
Regent Secondary School
SINGAPORESkills
- SKILLS / STRENGTH
- Good team player
- Able to lead
- Outgoing and Willing to learn
- Open minded with Positive attitude
- Determination
- Product or Service Knowledge
- Team Building
Certification
ADVANCED CERTIFICATE IN RETAIL
Languages
Chinese (Mandarin)
Upper intermediate (B2)
Timeline
Senior Retail Sales Associate
Adidas
11.2021 - Current
Senior sales coordinator
Wingtai Adidas ION Orchard
06.2019 - 11.2021
Banquet server
Uniqlo
01.2018 - 01.2018
Uniqlo
01.2017 - 01.2018
Diploma - business practice
NAN YANG POLYTECHNIC
HIGHER ITE CERTIFICATE IN RETAIL MERCHANDISE - MERCHANDISING
ITE College Central
NATIONAL ITE CERTIFICATE IN RETAIL SERVICES - Retailing And Wholesaling
Institute of Technical Education
Some College (No Degree) -
Regent Secondary School
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