Ngan Giang Duong
Hanoi
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
8
8
years of professional experience
Work History
Supervisor
Nightshift Bistro and Bar
06.2023 - 01.2025
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Created and managed project plans, timelines and budgets.
Bartender
Nightshift Bistro and Bar
01.2023 - 06.2023
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
Waitress Parttime
The Old Strait Cafe
12.2021 - 12.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Processed orders and sent to kitchen employees for preparation.
Waitress Parttime
The Masses Singapore
01.2022 - 08.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Sales Staff
FLEUR STUDIO
10.2018 - 10.2019
- Developed working knowledge of CRM to effectively track sales leads and activities
- Learned and frequently used multiple sales systems to investigate, track and correct customers' issues
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
Organiser
Nguyen Tat Thanh High School
09.2019 - 09.2019
- ( Organize science games for young children in event
- ( Attract over 300 participants at high school including both students and teachers
- ( Teamwork skill
- ( Develop management skill
- ( Improve science knowledge
Organiser
Nguyen Tat Thanh High School
03.2019 - 03.2019
- ( Decoration for the event which is for new high school students every year
- ( Develop interests and abilities
- ( Develop teamwork skill
Sales Representative
Thanh Viet Production
10.2018 - 11.2018
- ( Sales skills were developed by searching and closing a tremendous number of sales for one of the biggest music festivals in Vietnam
- ( Became one of the best salesmen in the company after the event
- ( Developed communication skills by connecting to potential clients, ticket buyers, and sometimes sponsors of the event
- ( Leadership skill was enhanced when leading a group of five people in the sales department
- ( Organizing and time management were taught and improved when working in the professional workplace
Content Creator
Tour de Hanoi
10.2017 - 08.2018
- ( Enhanced the organizing and managing of events when holding three significantly successful events for more than 100 high school students in each event in Hanoi
- ( The creativity was proved by the unique and interesting content throughout all three big events in two years
- ( Both leadership and teamwork skills were developed when being in the content department
Part-time Bartender
JOURI DESERT AND TEA
06.2017 - 08.2018
- Making beverages for customers at the coffee shop
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings
- Develop communication skills with customers
Education
Bachelor of Arts - Business and Marketing Management
Coventry University
03-2023
Diploma of Hospitality Management -
PSB Academy
11.2021
German Linguistics -
Hanoi University
10.2019
High school -
Nguyen Tat Thanh High school
06.2017
Skills
- Ability to Multitask
- Fast Learner
- Microsoft Office
- Ability to Work Under Pressure
- Ability to Work in a Team
- Communication Skills
- Creativity
- Customer service
- Staff management
- Goal oriented
- Training and mentoring
- Complex Problem-solving
Languages
English
German
Personal Information
- Date of Birth: 03/02/1999
- Nationality: Vietnam
Timeline
Supervisor
Nightshift Bistro and Bar
06.2023 - 01.2025
Bartender
Nightshift Bistro and Bar
01.2023 - 06.2023
Waitress Parttime
The Masses Singapore
01.2022 - 08.2022
Waitress Parttime
The Old Strait Cafe
12.2021 - 12.2022
Organiser
Nguyen Tat Thanh High School
09.2019 - 09.2019
Organiser
Nguyen Tat Thanh High School
03.2019 - 03.2019
Sales Staff
FLEUR STUDIO
10.2018 - 10.2019
Sales Representative
Thanh Viet Production
10.2018 - 11.2018
Content Creator
Tour de Hanoi
10.2017 - 08.2018
Part-time Bartender
JOURI DESERT AND TEA
06.2017 - 08.2018
Diploma of Hospitality Management -
PSB Academy
German Linguistics -
Hanoi University
High school -
Nguyen Tat Thanh High school
Bachelor of Arts - Business and Marketing Management
Coventry University
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