Li Wen Tan

• Support the Store Manager in managing and executing promotional and merchandising activities according to company standards and guidelines.
• Oversee inventory management, including product display, merchandising, stock-taking, housekeeping, replenishment, and updating sales display areas.
• Directly supervise associates to ensure compliance with store policies and procedures.
• Maintain a high standard of customer service and enhance the overall customer experience.
• Proactively support promotional activities within the store and contribute to an effective working environment.
• Responsible for stocking and maintaining assigned product shelves.
• Perform cashiering duties, handling cash and credit card transactions.
• Undertake any other ad-hoc duties as assigned.

Supported daily business operations, ensuring smooth store management.
• Greeted customers upon entry, providing a welcoming shopping experience.
• Performed cashiering duties, including cash handling and counter closing.
• Listened attentively to customers’ needs and recommended suitable products and solutions.
• Generated customer interest through in-depth product knowledge sharing.
• Stayed updated on product knowledge through continuous learning.
• Handled customer objections and provided satisfactory resolutions.
• Upsold pet accessories, toys, and other related products.
• Promoted and managed PLC membership sign-ups and renewals.
• Provided care and attention to small animals in the store.
• Maintained store cleanliness and hygiene for a safe shopping environment.

• Handled cashiering duties, including cash and card transactions.
• Managed stock replenishment and ensured proper product display.
• Maintained store cleanliness and hygiene.

• Assisted customers with prompt and polite support in-person and via telephone.
• Fielded customer questions to share information about products, availability, and pricing.
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.

• Assisted customers with product selection and inquiries.
• Handled cashiering duties, including processing payments.
• Maintained store organization and product displays.

• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.