NATHANIEL CHAN RUIXUAN

• Diagnosed and resolved mechanical issues in equipment, ensuring optimal functionality.
• Conducted routine maintenance checks, enhancing equipment reliability and performance.
• Collaborated with cross-functional teams to streamline service operations and improve customer satisfaction.
• Implemented preventive maintenance schedules, minimizing downtime and extending equipment lifespan.

• Supported project execution by coordinating with vendors and ensuring timely follow-ups on deliverables
• Assisted in preparing and compiling tender specifications for engineering and safety audit projects
• Facilitated meetings with clients and vendors, and prepared formal meeting minutes for documentation
• Involved in the pilot-scale biogas plant project at Jurong Water Reclamation Plant, gaining exposure to large-scale engineering systems
• Monitored production plans and delivery schedules to ensure alignment with project timelines

• Coordinated daily job assignments for technicians via ERP system to optimize service efficiency
• Prepared Material Take-Off (MTO) lists for HVAC servicing, repairs, and installation projects
• Managed customer database and service preferences to enhance customer satisfaction and retention
• Acted as a key point of contact for customer inquiries, providing prompt and professional responses
• Supported operational cost tracking including fuel usage and miscellaneous expenses

• Assisted in servicing, chemical cleaning, and troubleshooting of residential air-conditioning systems
• Gained hands-on experience in diagnosing HVAC issues and supporting maintenance solutions
• Worked closely with senior technicians to ensure quality service delivery

Achieved efficient inventory control at Ubi Industrial Estate, optimizing stock management for diverse clients including telecommunications firms and e-commerce giants like Shopee and Lazada. Enhanced warehouse operations by maintaining a clean environment and effectively managing incoming orders, ensuring only correct items were accepted into inventory.

• Assisted in coordinating daily logistics operations, ensuring timely delivery of products.
• Maintained accurate inventory records using ERP systems to track shipments and stock levels.
• Prepared shipping documentation, reducing errors and expediting processing times.

Fabricated and assembled server rack components, ensuring seamless installation at client office location.

• Collaborated with team to streamline processes, improving overall workflow efficiency.
• Conducted routine maintenance checks on equipment to minimize downtime.
• Implemented best practices for quality control during production runs.
• Worked fast to complete tasks and meet daily deadlines.
• Supported cross-functional teams in executing operational tasks and projects as needed.
• Maintained a clean and organized work environment to ensure safety compliance.

Achieved efficient maintenance of air-conditioning systems through collaboration with duty engineers and technicians. Enhanced guest satisfaction by promptly addressing complaints via the guest experience GXP system. Improved operational response times for maintenance crew addressing room-related issues.

• Assisted in daily operations, ensuring smooth front desk processes and guest check-ins.
• Facilitated communication between departments to enhance guest service experiences.
• Engaged with guests to gather feedback, enhancing overall satisfaction levels.
• Participated in team training sessions, improving operational knowledge and skills collaboratively.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
• Analyzed problems and worked with teams to develop solutions.

Facilitated sales enhancement and product promotion within designated store outlet.

• Assisted customers in identifying products and answering inquiries.
• Maintained organized merchandise displays to enhance shopping experience.

Designed and produced tailored wiring and cable harnesses to meet client specifications for Wong Fong Engineering, MEDS Technologies, and ST Kinetics.