Kaung Kyaw
Field Service Engineer
Singapore
Summary
Field Service Engineer with over 9 years of experience in diagnostics and medical laboratory equipment, specializing in installation, commissioning, IQOQ execution, and Level I & Level II service interventions. Strong expertise in troubleshooting complex hardware, software, and automation systems, with a proven track record of minimizing downtime and ensuring laboratory operational continuity. Experienced in laboratory site inspections, connectivity integration (LIS/HIS), spare parts planning, service cost awareness, and regulatory compliance. Recognized for delivering effective operator training and providing reliable standby support in high-demand environments.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Application Engineer
Efunity Pte Ltd
08.2025 - Current
- Execute system installation and commissioning for automation and monitoring solutions.
- Conduct on-site troubleshooting and customer acceptance testing.
- Support hardware, software, and network integration (servers, VMs, monitoring systems).
- Provide introductory customer training following installation and upgrades.
Senior Professional Engineer
Roche Myanmar Co., Ltd.
05.2025 - 07.2025
- Delivered technical coaching and field support to service engineers.
- Supported complex escalations and system performance improvements.
- Acted as subject matter expert for laboratory automation platforms.
Professional Service Engineer
Roche Myanmar Co., Ltd.
01.2018 - 04.2025
- Conducted new laboratory site inspections to support contract preparation and installation planning.
- Installed and commissioned diagnostic instruments, automation systems, and digital connectivity platforms.
- Executed IQOQ procedures during new installations and major upgrades.
- Performed Level I & Level II service interventions, including complex troubleshooting exceeding 4 hours.
- Scheduled and documented hardware and software updates (TSBs) in compliance with quality procedures.
- Delivered operator introductory training post-installation and post upgrade.
- Managed spare parts usage and inventory to support service cost control.
- Submitted timely and accurate service reports through CRM system (CMS Next equivalent).
- Provided rotational standby support to ensure laboratory uptime.
- Maintained compliance with regulatory and safety standards.
Junior Engineer
Roche Myanmar Co., Ltd.
01.2015 - 01.2016
- Assisted in instrument installation, calibration, and preventive maintenance.
- Supported troubleshooting and documentation processes.
Education
Bachelor of Engineering - Electronics
West Yangon Technological University
YangonSkills
Instrument Installation & Commissioning
Laboratory Site Inspection
IQOQ (Installation & Operational Qualification)
Level I & Level II Service Interventions
Preventive & Corrective Maintenance
Hardware Troubleshooting
Software Troubleshooting
Automation Systems Support
LIS/HIS & Middleware Connectivity
Hardware & Software Updates (TSBs)
Certification
Project Management, 2019
Languages
English
Intermediate (B1)
Software
Visio
Microsoft Suite
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Application Engineer
Efunity Pte Ltd
08.2025 - Current
Senior Professional Engineer
Roche Myanmar Co., Ltd.
05.2025 - 07.2025
Professional Service Engineer
Roche Myanmar Co., Ltd.
01.2018 - 04.2025
Junior Engineer
Roche Myanmar Co., Ltd.
01.2015 - 01.2016
Bachelor of Engineering - Electronics
West Yangon Technological University