NATHAN GEORGE
Singapore
Summary
Dynamic Assistant Manager with extensive experience and a proven track record of progressing through key roles. Skilled in sales, personnel management, accounting, and inventory control, with a strong commitment to mastering product and service knowledge. Eager to bring my expertise and dedication to a collaborative team, driving excellent customer experiences and business growth.
Overview
1
1
Language
5
5
years of professional experience
Work History
Patient Service Associate
Tan Tock Seng Hospital
06.2026 - Current
- Administer clinic's appointment resources and slots management.
- Assist doctors during the treatment and examination of patients.
- Assist frontline in managing second tier escalation in patient management.
- Assist in reporting or analysing of department's or clinic's statistics and data.
- Conduct audits that are relevant to patient service associates' scope of work.
- Conduct training for staff.
- Identify situations where patients require additional attention.
- Lead quality improvement projects and initiatives.
- Liaise with patients and other stakeholders to provide services to patients.
- Manage patients' feedback and enquiries.
- Monitor inventories of non-clinical items.
- Participate in the execution of designated emergency response tasks.
- Perform basic clinical procedures.
- Perform bed bookings.
- Perform measurement of basic health parameters.
- Perform patient registration and discharge.
- Perform payment collection procedures.
- Perform service recovery.
- Prepare consultation rooms.
- Prepare patients for physical examination or minor procedures to be performed by doctors.
- Prepare patients' records and documentation pre- and postconsultation and procedures.
- Promote use of automated or self-help services.
- Provide financial counselling to patients.
- Provide patient and caregiver education when necessary.
- Provide post-consultation instructions where necessary.
- Reconcile daily monetary transactions.
- Schedule appointments for patients.
ASSISTANT STORE MANAGER
ONITSUKA TIGER
Singapore
11.2024 - 05.2026
- Managed daily store operations to ensure smooth and efficient workflow
- Supervised and motivated sales team to achieve daily and monthly sales targets
- Provided exceptional customer service to enhance customer satisfaction and loyalty
- Monitored inventory levels and coordinated stock replenishment activities
- Implemented visual merchandising standards to maximize product appeal and sales
- Handled customer complaints and resolved issues promptly and professionally
- Performed staff training to improve product knowledge and sales techniques.
- Prepared sales reports and analyzed performance metrics regularly.
- Enforced store policies and maintained compliance with safety standards.
ASSISTANT STORE MANAGER
HLA GARMENT PRIVATE LIMITED
11.2023 - 10.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
SALES ASSOCIATE
HLA GARMENT PRIVATE LIMITED
03.2023 - 10.2023
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
SOCIAL SERVICE ASSOCIATE
HUG COMMUNITY SERVICES LIMITED
01.2023 - 03.2023
- Supported clients and families with empathy and compassion during difficult times.
- Advocated for clients' rights, navigating complex systems to secure necessary resources and benefits.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Collaborated with schools to address students' social-emotional needs, working closely with teachers and administrators to create supportive learning environments.
- Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
ASSISTANT CENTRE MANAGER
HUG COMMUNITY SERVICES
03.2022 - 12.2022
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Established positive relationships with local organizations, increasing partnership opportunities for the center's benefit.
- Managed client records in compliance with privacy regulations, ensuring confidentiality of sensitive information at all times.
- Developed crisis management plans for potential emergency situations, ensuring preparedness across the team.
- Assisted in budget preparation by providing input on resource needs based on operational projections.
- Collaborated with center manager to develop and implement policies, procedures, and goals for improved performance.
- Oversaw financial transactions such as billing, invoicing, and payments to ensure accuracy and timeliness.
- Mentored junior staff members to foster professional growth within the organization's talent pool.
- Maintained a clean, organized, and welcoming environment for clients through regular facilities inspections and upkeep tasks.
YOUTH WORKER
HUG COMMUNITY SERVICES LIMITED
11.2021 - 02.2022
- Utilized data-driven decision-making processes to evaluate program effectiveness regularly and adjust strategies as necessary for continuous improvement.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Developed and delivered educational workshops to support youth in understanding and navigating real-world experiences.
Education
DIPLOMA - RETAIL MANAGEMENT
NATC INSTITUTE PTD. LTD
SingaporeN LEVEL -
Dunman Secondary School
SingaporeSkills
- STOCK MANAGEMENT
- STORE ORGANIZATION
- CUSTOMER RELATIONS
- CUSTOMER SERVICE
- TEAM MANAGEMENT
- DEPARTMENT OVERSIGHT
Interests
- Title: ASSISTANT STORE MANAGER
- Date of Birth: 1998-10-31
- Nationality: Singaporean
Personal Information
- Title: ASSISTANT STORE MANAGER
- Date of Birth: 1998-10-31
- Nationality: Singaporean
Languages
English
Native/ Bilingual
Timeline
Patient Service Associate
Tan Tock Seng Hospital
06.2026 - Current
ASSISTANT STORE MANAGER
ONITSUKA TIGER
11.2024 - 05.2026
ASSISTANT STORE MANAGER
HLA GARMENT PRIVATE LIMITED
11.2023 - 10.2024
SALES ASSOCIATE
HLA GARMENT PRIVATE LIMITED
03.2023 - 10.2023
SOCIAL SERVICE ASSOCIATE
HUG COMMUNITY SERVICES LIMITED
01.2023 - 03.2023
ASSISTANT CENTRE MANAGER
HUG COMMUNITY SERVICES
03.2022 - 12.2022
YOUTH WORKER
HUG COMMUNITY SERVICES LIMITED
11.2021 - 02.2022
DIPLOMA - RETAIL MANAGEMENT
NATC INSTITUTE PTD. LTD
N LEVEL -
Dunman Secondary School