Patient Service Associate
SingHealth Polyclinics
02.2025 - Current
As a Patient Service Associate, I assist patients with appointment bookings, address general inquiries, and identify urgent cases requiring immediate medical attention.
Natalie Ng
Summary
Dedicated Patient Service Associate at SingHealth Polyclinics, adept at enhancing patient experiences through exceptional customer service and effective communication. Skilled in managing appointment scheduling and ensuring patient confidentiality, I thrive under pressure, consistently addressing urgent cases with urgency and care. Committed to maintaining high standards of data security and patient satisfaction.
Work History
Education
A Level Certificate -
Raffles Instituition
09-2024
Skills
- Customer service
- Calm and effective under pressure
- Documenting and recording information
- Patient confidentiality and data security
- Registration and scheduling
- Communicating to patients and families
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Patient Service Associate
SingHealth Polyclinics
02.2025 - Current
A Level Certificate -
Raffles Instituition
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