NATALIE CHUA

Started as a Part-Time Pharmacy Operations Assistant (Apr 2024 – Apr 2025)

Converted to Full-Time Pharmacy Operations Executive (Apr 2025 – Present)

• Deliver timely and accurate pharmacy support services in a fast-paced healthcare environment.
• Coordinate with patients, healthcare institutions, and internal teams to ensure smooth service delivery and issue resolution.
• Maintain exceptional attention to detail when processing medication orders and conducting quality checks.
• Train and mentor new staff, supporting team development and operational readiness.
• Lead manpower scheduling and daily operational coordination to optimize efficiency and service standards.
• Contribute to workflow enhancement projects and implementation of new procedures to improve productivity.
• Work collaboratively across departments to support operational excellence and continuous improvement initiatives.

• Delivered personalized consultations and service recommendations to prospective clients, ensuring a positive and professional customer experience.
• Built rapport with individuals from diverse backgrounds through empathetic communication and attentive customer service.
• Collaborated with healthcare professionals and hospital stakeholders to support outreach initiatives and service awareness.
• Addressed customer enquiries and concerns effectively while guiding clients through the service enrolment process.
• Maintained strong client relationships through proactive follow-up and consistent delivery of high service standards.

• Handled warehouse duties and responsibilities in a high volume facility, including picking, maintaining safe working environment, ensuring processing efficiency.
• Kept accurate records and reports, averaging 90% error free.
• Packed more than 90 orders per shift and served more than 60 hours per week.