Nadya Nelson
Survey Interviewer
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Makerting position. Ready to help team achieve company goals. Seasoned Interviewer guides participants toward appropriate information outcomes. Accurately records answers with compassionate assistance throughout document completion. Maintains organized records for optimizing organizational convenience.
Overview
3
3
years of professional experience
13
13
years of post-secondary education
3
3
Languages
Work History
Survey Interviewer
Ministry Of Manpower
10.2023 - Current
- Elicited comments from individuals surveyed and accurately recorded comments.
- Used specified forms to compile, record and code results or data from interviews and surveys.
- Prepared reports of findings by illustrating data graphically and translating complex findings into narrative format.
- Reviewed collected data obtained from interviews for completeness and accuracy.
- Followed scripted questionnaires verbatim to collect research data.
- Performed data entry, electronic data collection and tracing to support Type research.
- Developed and implemented interviewing processes to achieve consistent and structured approach.
- Assisted in coordination of on-site interviews, managing schedule to stay organized.
Customer Service Officer
Tele-Centre
05.2023 - 08.2023
- Assisted call-in customers with questions and appointments and.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted company brand through customer service.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Management Trainee
Mao Heng International Logistics
02.2022 - 07.2022
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained strong leadership skills by managing projects from start to finish.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Healthcare Assistant
Singapore General Hospital
03.2021 - 11.2021
- Aided patients with walking and limb exercises to improve strength and balance.
- Participated in cleaning and maintenance of medical equipment to assist in department function and regulation compliance.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Observed patient skin conditions and reported findings to registered nurse.
Warehouse Associate
Amazon
12.2020 - 02.2021
- Checked packages and merchandise for damage and notified vendors.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Education
NIL - Accounting Diploma
11.2022 - Current
Marketing - Marketing Basics
03.2023 - 03.2023
07.2021 - 07.2021
ISC Healthcare Homecare Certificate - Healthcare
02.2019 - 11.2020
PSLE -
01.2009 - 12.2014
GCE N(A) Level -
01.2015 - 12.2018
Skills
Service recommendations
Documentation and reporting
Inbound and outbound calling
Complaint resolution
Warehousing functions
Route dispatch
Service standard compliance
Creative problem solving
Administrative support
Writing case histories
Inbound and outbound calls
Data verification
Customer service and assistance
Client Engagement
Data Entry
Good Telephone Etiquette
Participant screening
Teamwork and Collaboration
Multitasking Abilities
Critical Thinking
Excellent Communication
Active Listening
Timeline
Survey Interviewer - Ministry Of Manpower
10.2023 - Current
Customer Service Officer - Tele-Centre
05.2023 - 08.2023
FirstCom Academy - Marketing, Marketing Basics
03.2023 - 03.2023
PSB Academy - NIL, Accounting Diploma
11.2022 - Current
Management Trainee - Mao Heng International Logistics
02.2022 - 07.2022
Workplace Literacy And Numeracy (WPLN) - ,
07.2021 - 07.2021
Healthcare Assistant - Singapore General Hospital
03.2021 - 11.2021
Warehouse Associate - Amazon
12.2020 - 02.2021
ITE Central - ISC Healthcare Homecare Certificate, Healthcare
02.2019 - 11.2020
Bukit Merah Secondary School - GCE N(A) Level ,
01.2015 - 12.2018
Blangah Rise Primary School - PSLE,
01.2009 - 12.2014