Shabrina Azmi
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Survey Interviewer
Persol
04.2023 - Current
- Conducted in-depth interviews to gather qualitative data for market research projects.
- Analyzed survey responses, ensuring data accuracy and integrity for reporting purposes.
- Trained new interviewers on effective questioning techniques and data collection processes.
- Explained survey objectives and procedures to interviewees.
- Ad-hoc duties as assigned by team leaders.
Cafe Supervisor
Lola Faye Cafe
08.2021 - 03.2023
- Supervised daily cafe operations, ensuring efficiency and high-quality customer service.
- Trained and mentored new staff in food safety and service protocols.
- Managed inventory levels and coordinated supply orders to optimize stock availability.
- Scheduling of team members, balancing workload and peak hours effectively.
- Collaborated with management on promotional strategies to increase café visibility and sales.
- Preparing of waffles, wraps and drinks according to SOP to ensure customers' satisfaction.
- Multi-tasking to ensure reduced waiting time.
Telemarketer
Great Eastern
07.2021 - 09.2021
- Conducted outbound calls to promote insurance products, effectively engaging potential clients.
- Provided product information and answered inquiries, enhancing customer understanding and satisfaction.
- Adapted communication strategies based on customer responses, improving call effectiveness.
- Setting of appointments for the sales department to follow up.
Retail Associate
Marks & Spencer
05.2021 - 06.2021
- Assisted customers in product selection, enhancing shopping experience and satisfaction.
- Managed stock levels and replenished merchandise to maintain optimal inventory flow.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and customer service.
- Organized promotional displays, attracting customer attention and driving product engagement.
- Clearly labeling items and arranging according to size or color.
Barista
9th Avenue
03.2020 - 08.2020
- Prepared and served quality coffee beverages to customers, ensuring consistency in taste and presentation.
- Operated espresso machines and grinders, maintaining equipment for optimal performance and safety standards.
- Worked as a team in creating specialty drinks.
- Cleaned counters, machines, utensils, and seating areas daily.
- Monitored inventory levels, communicating needs for supplies and restocking materials as necessary.
Tea Barista
LiHO TEA
01.2018 - 10.2018
- Prepared and served a variety of tea beverages, ensuring high quality and customer satisfaction.
- Maintained cleanliness and organization of tea bar area.
- Assisted customers with product selection, providing detailed information about teas and recommending favorites.
- Used POS system to accurately enter orders and process payments.
- Ad-hoc duties assigned by supervisor.
Education
Hotel & Hospitality
Republic Polytechnic
01-2021
Bedok North Secondary School
12-2017
Telok Kurau Primary School
12-2013
Skills
- Data collection
- Interview techniques
- Food safety compliance
- Operational efficiency
- Customer service
- Proactivity
Accomplishments
- Hit daily calls and KPI during peak period, manage to be in the top 10 in July 2024 and Aug 2025.
- Improved communication and problem solving skills.
- Supervised team of up to 10 staff members in ensuring smooth operations.
Languages
English
Malay
Timeline
Survey Interviewer
Persol
04.2023 - Current
Cafe Supervisor
Lola Faye Cafe
08.2021 - 03.2023
Telemarketer
Great Eastern
07.2021 - 09.2021
Retail Associate
Marks & Spencer
05.2021 - 06.2021
Barista
9th Avenue
03.2020 - 08.2020
Tea Barista
LiHO TEA
01.2018 - 10.2018
Hotel & Hospitality
Republic Polytechnic
Bedok North Secondary School
Telok Kurau Primary School