Nadira Ardini
Scoot
3
Languages
6
years of professional experience
Cabin Crew Member experienced in customer assistance and safety management. Delivered outstanding service and effectively resolved complaints through strong communication and conflict resolution skills. Focused on enhancing passenger comfort and fostering team collaboration in high-pressure environments.
Work History
Cabin Crew Member
2 Years 5 Months- Delivered exceptional customer service while ensuring passenger safety and comfort during flights.
- Assisted in emergency procedures, maintaining compliance with safety regulations and protocols.
- Conducted pre-flight checks on safety equipment, ensuring readiness for various scenarios.
- Collaborated with team members to enhance operational efficiency and streamline in-flight service delivery.
- Demonstrated adaptability by effectively managing diverse passenger needs and resolving conflicts promptly.
Event Manager
2 Years 11 Months- Led event planning and execution for diverse client portfolios, ensuring seamless operations.
- Coordinated logistics for on-site management, including setup, breakdown, and troubleshooting.
- Developed and maintained vendor relationships to secure optimal services and pricing.
- Mentored junior staff in event management best practices and project workflows.
Retail Sales Associate
1 Year 8 Months- Food preparation in compliance in Singapore regulated by the Singapore Food Agency (SFA).
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently, maintaining accuracy in cash handling and sales reporting.
- Managed inventory levels, ensuring optimal stock availability and organization.
- Trained new staff on customer service protocols and operational procedures.
Outlet Supervisor
2 Years 1 Month- Food preparation in compliance in Singapore regulated by the Singapore Food Agency (SFA).
- Supervised daily operations to ensure optimal service delivery and customer satisfaction.
- Trained and mentored staff on product knowledge and operational procedures.
- Implemented inventory management practices to minimize waste and improve stock accuracy.
- Enhanced sales strategies through effective merchandising and promotional displays.
- Resolved customer inquiries and complaints promptly, ensuring positive experiences.
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
Outlet Supervisor
9 Months- Food preparation in compliance in Singapore by the Singapore Food Agency (SFA).
- Supervised daily operations to ensure optimal service delivery and customer satisfaction.
- Coordinated team schedules to maximize coverage during peak service hours.
- Monitored performance metrics to identify areas for improvement in service efficiency.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Collaborated with management on developing training programs for new employees.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Diploma - Food Technology
NITEC - Applied Health Science
N Level - Secondary Education
Skills
Emergency procedures
Safety awareness
Equipment monitoring
Food and beverage service
Complaint handling
In-flight service
Customer assistance
Cultural sensitivity
Personal grooming
Grooming and personal hygiene
Hobbies
I love traveling and meeting new people from different walks of life.
I love taking walks to relax.
Languages
English
C2
Bilingual or Proficient
Malay
C2
Bilingual or Proficient
Indonesian
C1
Advanced
Timeline
Cabin Crew Member
Scoot
03.2024 - CurrentRead More
Retail Sales Associate
An Acai Affair
02.2022 - 10.2023Read More
Outlet Supervisor
Chocolate Origin
04.2021 - 05.2023Read More
Event Manager
Rainmaker Shows
01.2021 - 12.2023Read More
Outlet Supervisor
Tuk Tuk Cha
06.2020 - 03.2021Read More
Nanyang Polytechnic
Diploma from Food Technology
Read More
ITE College East
NITEC from Applied Health Science
Read More
Pei Hwa Secondary School
N Level from Secondary Education
Read More