LESLIE LEOW SHI JIE
Summary
Versatile and dynamic professional with a proven track record in customer assistance and emergency procedures management. Excelled at Scoot by enhancing flight safety and passenger satisfaction. Demonstrated reliability, cultural sensitivity, and effective communication across diverse roles, including a standout performance alongside Kit Chan. Skilled in fostering collaborative environments and achieving strategic objectives.
Overview
9
9
years of professional experience
Work History
Cabin Crew Member
Scoot
08.2022 - Current
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
Driver
Grab Driver Centre - Sin Ming Lane
11.2020 - 05.2022
- Covid 19 was the event that brought about change to my career trajectory.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed all relevant traffic laws and safety regulations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Host
Universal Sudios Singapore
08.2019 - 08.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Apart from doing 2 shows, I was given the opportunity to perform as the lead in the biggest Christmas show after only joining the company for 3 months.
Freelancer
Performing Arts Center
01.2017 - 07.2019
- Dabbled in acting and singing.
- Performed alongside Singapores very own, Kit Chan in Forbidden City the Musical.
- I was chosen out of a couple of international performers to perform in Macau for 6 months.
Coordinator
Madame Tussauds
01.2016 - 12.2016
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Education
GCE N Levels -
Yuan Ching Secondary School
Singapore11-2009
GCE O Levels -
B.M.C. Academy
Singapore11-2010
Diploma - English Theatre
Nanyang Academy of Fine Arts
Singapore11-2013
Skills
- Customer assistance
- Reliability and punctuality
- Equipment monitoring
- Cultural sensitivity
- Initiative-taking
- Security measures
- FAA regulations
- Emergency procedures
- Emergency situations management
- First aid
- Flight safety
- Verbal and written communication
Timeline
Cabin Crew Member
Scoot
08.2022 - Current
Driver
Grab Driver Centre - Sin Ming Lane
11.2020 - 05.2022
Host
Universal Sudios Singapore
08.2019 - 08.2020
Freelancer
Performing Arts Center
01.2017 - 07.2019
Coordinator
Madame Tussauds
01.2016 - 12.2016
GCE N Levels -
Yuan Ching Secondary School
GCE O Levels -
B.M.C. Academy
Diploma - English Theatre
Nanyang Academy of Fine Arts
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