Muhd Irfan
Summary
Dynamic and dependable with strong communication skills. Recognised for reliability and teamwork, consistently adapting to challenges in fast-paced environments. Proficient in time management and basic mechanical skills, ensuring efficient operations.
Overview
6
6
years of professional experience
Work History
Delivery Rider
Grab
11.2023 - Current
- Managed customer inquiries and complaints in polite and professional manner.
- Managed timely and safe food delivery.
- Adapted quickly to changes in delivery schedules or routes due to unforeseen circumstances, minimizing delays.
Camp Instructor
FutuReady Asia
07.2020 - 12.2020
- Executed activities to foster learning among children.
- Assisted in the planning and execution of special events, enhancing overall camp experience for attendees.
Customer Service Representative
People’s Association
07.2020 - 12.2020
- Resolved customer complaints with empathy
- Engaged in community outreach through house visiting with MP.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Logistics Team Member
Singpost
12.2018 - 12.2019
- Implemented safety protocols within the warehouse environment, significantly reducing workplace accidents and injuries.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
Education
Fitness Training - Business
Institute Of Technical Education (ITE)
03.2021
N-Level - Normal Academic
Damai Secondary School
11.2018
Skills
- Reliability and punctuality
- Strong communication skills
- Basic mechanical skills
- Stress management capacity
- Time management skills
- Teamwork and collaboration
- Dependable and reliable
Timeline
Delivery Rider
Grab
11.2023 - Current
Camp Instructor
FutuReady Asia
07.2020 - 12.2020
Customer Service Representative
People’s Association
07.2020 - 12.2020
Logistics Team Member
Singpost
12.2018 - 12.2019
Fitness Training - Business
Institute Of Technical Education (ITE)
N-Level - Normal Academic
Damai Secondary School