Summary
Overview
Work History
Education
Skills
Accomplishments
Activities
Additional Information
Timeline
Generic
MUHAMMAD SYAFAAT BIN MOHD SHAM

MUHAMMAD SYAFAAT BIN MOHD SHAM

Summary

Graduated from ITE College Central with NITEC in Mechanical Technology. A well rounded Engineer who completes task given at hand to the best of ones abilities, and to continue looking for new experiences and skills that can be used greatly. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships.

Overview

4
4
years of professional experience

Work History

TECHNICIAN

SKYLINE LUGE
01.2019 - 10.2021
  • As part of the maintenance team, tasked to repair and service the Luge carts and the Skyline ride and carry out other responsibilities to ensure that the guests will have a safe and pleasant experience at Skyline Luge Sentosa.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed job reports and logs immediately following service calls.
  • Addressed routine equipment maintenance according to established schedule.

BARISTA

STARBUCKS
01.2018 - 01.2019
  • Maintained clean and organized workspace for optimal productivity and safety.
  • Promoted welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

BANQUET SERVICE

GRAND HYATT HOTEL
01.2018 - 01.2018
  • Enhanced guest satisfaction by providing exceptional banquet service in a timely manner.
  • Efficiently managed large parties while adhering to proper banquet service protocols, enhancing special event experiences for guests.

Education

NITEC IN MECHANICAL TECHNOLOGY -

ITE COLLEGE CENTRAL
Sinagpore
11.2020

N-LEVELS -

ZHENGHUA SECONDARY SCHOOL
Singapore
12.2018

Skills

  • Fluent in written and spoken English and Malay
  • Attention to Detail
  • Multitasking and Organization
  • Able to work well individually and as a Team

Accomplishments

  • 2019 | ENCOURAGEMENT AWARD FOR GREENWAVE ENVIRONMENTAL CARE COMPETITION
  • 2019 | YOUTH INNOVATION SHOWCASE AWARD FOR SMART REHABILITATION KNEE BRACE
  • 2019 | ART SIC MERIT AWARD FOR PROJECT CRUTCH SENTRY

Activities

  • Bridge Leaders: Guiding and supporting new intakes during their transition facilitating their integration into the school.
  • Outdoor Adventure Club: Engaged club members in team-building exercises and promoted a spirit of camaraderie and adventure among participants

Additional Information

  • Foot Patrol Officer (National Service)

Public Transport Security Command (SPF)


  • Secondary role as Deputy Team Leader Staff Assistant, developed and implemented shift schedule and rosters for officers, ensuring adequate coverage while optimizing staffing levels to meet operational demands.
  • Conducted foot patrol to protect Singapore's Public Land Transport System against crime.
  • Community Engagement: Interacted with members of public to address concerns and maintain positive relationships
  • Incidents Response: Responded promptly to incidents, providing immediate assistance and ensuring public safety
  • Team Collaboration: Worked collaboratively with fellow officers and officials to coordinate response and optimize patrol effectiveness

Timeline

TECHNICIAN

SKYLINE LUGE
01.2019 - 10.2021

BARISTA

STARBUCKS
01.2018 - 01.2019

BANQUET SERVICE

GRAND HYATT HOTEL
01.2018 - 01.2018

NITEC IN MECHANICAL TECHNOLOGY -

ITE COLLEGE CENTRAL

N-LEVELS -

ZHENGHUA SECONDARY SCHOOL
MUHAMMAD SYAFAAT BIN MOHD SHAM