Muhammad Nur Furqan Zulkeple
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Delivery Rider
Foodpanda
04.2022 - 09.2022
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Navigated through diverse weather conditions safely, adhering to all traffic regulations for a smooth delivery experience.
Delivery Driver
JJ EXPRESS
01.2022 - 03.2022
- Pack orders into boxes and deliver to customers
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Delivery Rider
GrabFood
03.2021 - 12.2021
- Sending food orders to customers
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Navigated through diverse weather conditions safely, adhering to all traffic regulations for a smooth delivery experience.
Delivery Rider
Dominos Pizza Singapore
06.2020 - 02.2021
- Help to pack orders and deliver to customers timely as to avoid the orders from turning cold.
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Navigated through diverse weather conditions safely, adhering to all traffic regulations for a smooth delivery experience.
Server
HERO'S PUB
12.2015 - 01.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Sales Associate
RSH (Singapore) Pte Ltd
05.2014 - 08.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Delivery Attendant
CHIA KHIM LEE
01.2012 - 01.2013
- Improved customer satisfaction by ensuring timely and accurate delivery of orders.
- Assisted with loading and unloading merchandise, reducing time spent at each stop.
Barista
STARBUCKS COFFEE SINGAPORE PTE. LTD.
01.2011 - 01.2012
- Preparing coffee and serving customers
- Handling POS system
- Maintaining cleanliness of store and topping up of all items.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Packer
3G Logistic
01.2009 - 01.2010
- Packing and unpacking shipments for import and export.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
Education
Skills Certificate in Mechanical Servicing
ITE Simei
2007
Not Completed - Sec 3
Ping Yi Secondary School
2006
PSLE
Bedok Green Primary School
2003
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Time Management
- Dependable and reliable
- Punctual and Reliable
- Stocking and Inventory
Availability
IMMEDIATE
Nric
S9120054F
Email Address
nur.furqan@outlook.com
Self Description And Career Objective
I am very comfortable interacting with colleagues regardless of their backgrounds, bearing in mind the importance of providing quality service. Having held various jobs before, it has provided me with the skills needed to interact with people across all levels of professionalism. Possess excellent leadership, communicative and interpersonal skills. I am a team player who collaborates well with peers. I am able to assimilate quickly & effectively into any organization culture. I am able to work under stress and adapt to changes in a multi-cultural environment. Enjoy multi-tasking. Also an independent learner, diplomatic, results-oriented, self-motivated and committed to work. I am looking for a challenging career in an organization that is committed to the professional growth and the development of an individual. Most important is I am willing to learn. If you do have any other enquiries, please do not hesitate to contact me at my mobile or via e-mail. Thank you.
Co Curricular Activities Achievements
- 2004 - NCCS And School Wushu
- 2005 - Represented School in Football Inter-school matches
- 2006 - Represented School in Sepak Takraw matches
Personal Qualification And Certificate
- OJT Certificate conducted by RSH (Singapore) Pte Ltd
- (1) in Handling Cash Procedures (ITE)
- (2) in Handling Stock Control (ITE)
- (3) in Handling Return & Exchange of Merchandise (ITE)
- (4) in Displaying Visual Merchandising (ITE)
- Statement of Attainment at NTUC Learning hub Pte. Ltd.
- (1) ES-PMD-104G-1 Adapt to change
- (2) MF-COM-103C-1 Apply Teamwork in The Workplace
- (3) ES-ACE-102G-1 Solve Problems and make decisions at Operations Level
- (4) ES-PMD-102G-1 Maintain personal presentation and employability at Operations Level
- (5) ES-PMD-101G-1 Develop Personal effectiveness at Operations Level
- (6) ES-IP-101G-1 Communicate and Relate Effectively at the Workplace
- (7) ES-PMD-101G-1 Develop Personal Effectiveness at Operations Level
- Statement of Attainment at Centre for Employability Skills (CES)
- (1) ES-FES-103G-1 Workplace Literacy (Speaking) - Level 3
- (2) ES-FER-105G-1 Workplace Literacy (Reading) - Level 5
- (3) ES-FEL-107G-1 Workplace Literacy (Listening) - Level 7
- Statement of Attainment at Starbucks Coffee Singapore Pte. Ltd.
- FB-FBS-207E-0 Process Payments
- FB-FBS-208E-0 Provide Specialty Coffee Service
- TH-SM-101C-0 Interact with Guests
Personal Information
- Expected Salary: $2200 (NEGOTIABLE)
- Ethnicity: Malay
- Citizenship: Singaporean
- Date of Birth: 25th May 1991
- Gender: Male
- Marital Status: Married
References
- SUHAIMI SURADEE, PARALEGAL AT UNILEGAL LLC, 88151225, shaniqamimi@yahoo.com.sg
- MOHAMAD RASHED BIN ZUMARIE, SEA Specialities Sales Territory Manager - EXXONMOBIL, 90181879 / 91526982, mohamad.rashed@exxonmobil.com
Timeline
Delivery Rider
Foodpanda
04.2022 - 09.2022
Delivery Driver
JJ EXPRESS
01.2022 - 03.2022
Delivery Rider
GrabFood
03.2021 - 12.2021
Delivery Rider
Dominos Pizza Singapore
06.2020 - 02.2021
Server
HERO'S PUB
12.2015 - 01.2016
Sales Associate
RSH (Singapore) Pte Ltd
05.2014 - 08.2015
Delivery Attendant
CHIA KHIM LEE
01.2012 - 01.2013
Barista
STARBUCKS COFFEE SINGAPORE PTE. LTD.
01.2011 - 01.2012
Packer
3G Logistic
01.2009 - 01.2010
Skills Certificate in Mechanical Servicing
ITE Simei
Not Completed - Sec 3
Ping Yi Secondary School
PSLE
Bedok Green Primary School
Similar Profiles
Muhammad IlmanMuhammad Ilman
Delivery Rider at FoodpandaDelivery Rider at Foodpanda
Khan BilalKhan Bilal
Freelance Rider at FoodpandaFreelance Rider at Foodpanda
Syed Mohammad Wafiy Bin Syed GaddafiSyed Mohammad Wafiy Bin Syed Gaddafi
Delivery Rider at FoodpandaDelivery Rider at Foodpanda