Muhammad Nazhiim Bin Mohamed Yusof
Summary
To be part of a dynamic team where communication skills, coordination, commitments, initiatives and teamwork contribute to achieving service excellence.
Overview
9
9
years of professional experience
Work History
Infrastructure L1/L2 Support Engineer
Fullerton Healthcare | Integrated Health Plans
06.2022 - Current
- Manage IT asset and issues alone independently for Users in Malaysia (142 Users) and Singapore ( 53 ) escalate only when unable to resolve
- Provide Support to Users in IHP ( Singapore & Malaysia ) via Jira ( ITSM)
- Setup and Manage CCTV (NVR System)
- Create and Manage Laptop logins on Active Directory
- Provide and remove group access on Storage Manager ( NAS Shared folder )
- Prepare guides for common issues and procedures for access requests
- Install and manage Cato VPN for Users’ endpoints
- Provide remote support to oversea based Users ( Malaysia )
- Onsite if necessary
- Lias with DELL/Lenovo support for warranty claim
- Lias with Different vendors for purchase of laptop or any IT equipments
- Request and provide different purchase quotations from different vendors for price comparison
- Managing on and off boarding users ( reformat/setup laptop )
- Create and manage users’ email access via Microsoft 365 Admin Center
- Manage Distribution List and Shared mailbox ( User Access/ online Archive)
- Manage Email Policies and releasing of quarantined emails after approval given
- Manage and keep inventory asset list up to date
- Assign Extension Number For Users ( AVAYA )
- Manage Avaya Contact Recorder and CRM account creation
- Install and manage Sophos Anti Virus on Users’ endpoint
- Lias with Security Team for any flagged endpoints ( Remove detected file and run Scan).
Desktop & App Support Engineer
Fullerton Healthcare
02.2020 - 06.2022
- Provide support to users
- Prepare spare equipment for replacement when needed
- Understanding the procedures of operation so when an issue occurs we would know the root of the cause
- Suggest better procedure for users to work with
- React calmly but efficiently when an issue occurs
- Work closely with site managers
- Inventory checking of spare equipments
- Carefully and thoroughly monitoring the queue list to lookout for any error occurred
- End patient records at the end of the shift.
System Engineer
IBM
01.2019 - 11.2020
- Provide support to customers having issues with IBM products
- Work closely and maintain customers’ relationship to ensure their satisfaction
- Respond promptly to customers’ email
- Provide clear instructions to customer when logs are needed
- Replace various parts(hard disk, tape library, battery, voltage regulator module, backplane, etc )
- Independently schedule appointment according to critical level of the issue
- React fast and carefully when receiving a sev1(emergency) case
- Understand customer’s concern when their server is down
- Reaching customers’ Data Centre prepared and ensure the product working on is well studied
- Understand commands when replacing disks
- When working on a new product in emergency cases, follow the escalation procedure for level 2 support.
Patient Service Assosciate (emergency department)
National University hospital
09.2018 - 01.2019
- Registering of outpatients fast and efficiently using SAP
- Sorting of end cases
- Ending cases of patients in SAP
- Using CPSS to track down the location of in and out patients
- Ensure the place is kept clean and tidy
- To ensure a special file is used to indicate a patient having contagious disease(MRSA)
- Calm patients next of kin down when they are anxious waiting for the patient outside
- Taking down particulars of next of kin for doctors to contact.
It Engineer
Root Security Pte Ltd
05.2018 - 09.2018
- Look presentable and approachable when there is presence of customers
- Assist in installation of Appliances for Enterprise
- Set configurations according to the enterprise’s requirements
- Learn and study in depth of security softwares for future installment
- Assist in troubleshooting of Network errors
- Assist Senior engineers with handling projects
- Prepare Post documentation using Microsoft Excel.
Transport Operator
National Service(SAF)
09.2016 - 05.2018
- Conduct BOC (Before Operation Check) before going for details
- Instantaneous thinking of routes to the medical centres for emergency cases
- Prioritize safety of men in the vehicle
- Be operational ready at any time for last minute duty
- Operating different types of vehicles.
Internship Engineer
TechSystems
06.2015 - 12.2015
- Measuring the AC and DC of equipment sent from customers
- Measuring the resistance of the equipment
- Troubleshoot faulty equipment received
- Sorting of files of repaired equipment accordingly
- Performing tasks efficiently and ensuring safety
- Double checking of every equipment measured.
Education
Diploma In Electronics, Computer And Communications -
Nanyang Polytechnic
GCE O Levels -
Coral Secondary School
PSLE -
Griffiths Primary School
Profile
Address: Blk 802 Tampines Avenue 4, #04-21 Singapore 520802
Mobile: +65 86986439
Email: nazhiim_bluepc@hotmail.com
Total years of experience: 4
Relevant Experience: 4
Current salary: 3890
Expected salary: 4000
Nationality: Singaporean
Visa type: Singaporean
DOB: 10 Jan 1995
Driving license: Class 3 and Class 4
Available time for the discussion: Anytime
Notice period: 2 weeks (offset with leave)
Languages
English
Malay
Bahasa Indonesia
References
Available Upon Requests
Timeline
Infrastructure L1/L2 Support Engineer
Fullerton Healthcare | Integrated Health Plans
06.2022 - Current
Desktop & App Support Engineer
Fullerton Healthcare
02.2020 - 06.2022
System Engineer
IBM
01.2019 - 11.2020
Patient Service Assosciate (emergency department)
National University hospital
09.2018 - 01.2019
It Engineer
Root Security Pte Ltd
05.2018 - 09.2018
Transport Operator
National Service(SAF)
09.2016 - 05.2018
Internship Engineer
TechSystems
06.2015 - 12.2015
Diploma In Electronics, Computer And Communications -
Nanyang Polytechnic
GCE O Levels -
Coral Secondary School
PSLE -
Griffiths Primary School
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