SHAKESPEAR TAKUDZWA SAMU
St. Gallen
Summary
Versatile Network Engineer and System Administrator with over 4 years of experience in enterprise IT environments across Europe and Africa. Specialized in modern deployment workflows (Autopilot, Podcom) and Cisco/Meraki networking. Currently bridging technical engineering with business strategy through a Master's in Information Systems. Proven track record in high-pressure multi-site support, infrastructure migration, and academic research in Machine Learning and Communication Engineering.
Experienced with diagnosing and resolving technical issues efficiently, ensuring minimal downtime for users. Utilizes troubleshooting skills to provide high-quality desktop support and maintain system integrity. Track record of strong technical knowledge and exceptional problem-solving abilities, ensuring consistent and reliable user support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
L1/L2 Desktop Support Engineer
H-Tech & Amaris (Consulting)
05.2024 - Current
- Lead the IT onboarding process for new staff, managing the complete setup of hardware, software, and security credentials.
- Utilize Microsoft Autopilot and Podcom for rapid workstation deployment and remote device management.
- Perform critical server room operations, including hardware installation, cable management, and UPS maintenance.
- Manage user accounts, security groups, and permissions within Azure AD and Active Directory.
- Resolve complex technical incidents for VIP users and business-critical departments using ServiceNow.
- Dedicated Support for: Arval (BNP Paribas - Rotkreuz) & Honeywell (Volketswil)
Part-Time Field Technical Engineer
02.2024 - 05.2024
- Executed on-site troubleshooting for Cisco and Meraki network equipment.
- Managed secure IT asset decommissioning and issued certificates of destruction per corporate policy.
- Supported Clients: Fossil, Cinted Global, RITUALS Cosmetics, Aspen Pharma
IT and Desktop Support
Econet
08.2022 - 01.2024
- Provided Tier 1 & 2 support for a large-scale user base, focusing on network connectivity and hardware reliability.
- Configured and upgraded operating systems and critical business applications.
Microwave Ablation R&D, IT Intern
ECO Medical Company
10.2021 - 06.2022
- Integrated AI tools into sales workflows and resolved complex LAN/Wi-Fi issues.
Sales Assistant & IT Intern
Nanjing Superstar Medical Company
07.2020 - 02.2021
- Maintained video conferencing systems and provided desk-side support in a global trade environment.
Education
Master of Engineering - Information and Communication Engineering
Nanjing University of Posts and Telecommunications
07.2023
Bachelor of Engineering - Electronics Information Engineering
Nanjing University of Posts and Telecommunications
07.2020
Skills
- Deployment & Management: Microsoft Autopilot, Podcom, SCCM, Microsoft Intune, OS Imaging
- Networking: Cisco & Meraki Administration, Routing/Switching, LAN/Wi-Fi/VPN, UPS Systems
- System Administration: Active Directory, Azure AD, ServiceNow, User Lifecycle Management
- Cloud & Development: AWS (Solutions Architect in progress), Python, JavaScript, Git
- Hardware: Server room racking/stacking, asset decommissioning, Lexmark peripherals
- Software installation
- Network connectivity
- Incident management
- Hardware diagnostics
- System configuration
- Mobile device support
- IT security protocols
- Operating system expertise
- Remote desktop assistance
- Advanced troubleshooting
- Troubleshooting skills
- Network troubleshooting
- Remote support
- Hardware troubleshooting
- Security protocols
- Application support
- Project management
- Backup and recovery
- Active Directory management
- Printer and peripheral support
- Ticketing system proficiency
- Data backup and recovery
Certification
- AWS Certified Solutions Architect | In Progress
- Google IT Support Professional Certificate | 2023
- Front-end Web Development Bootcamp | Microverse
- JavaScript Algorithms & Data Structures | Coursera
LANGUAGES & INTERESTS
Languages: English (Bilingual), Shona (Native), Mandarin Chinese (Intermediate), German (A1-A2).
Timeline
L1/L2 Desktop Support Engineer
H-Tech & Amaris (Consulting)
05.2024 - Current
Part-Time Field Technical Engineer
02.2024 - 05.2024
IT and Desktop Support
Econet
08.2022 - 01.2024
Microwave Ablation R&D, IT Intern
ECO Medical Company
10.2021 - 06.2022
Sales Assistant & IT Intern
Nanjing Superstar Medical Company
07.2020 - 02.2021
Bachelor of Engineering - Electronics Information Engineering
Nanjing University of Posts and Telecommunications
Master of Engineering - Information and Communication Engineering
Nanjing University of Posts and Telecommunications
LANGUAGES & INTERESTS
Alpine hiking (Liechtenstein/Swiss Alps), Soccer, Computer assembly, Guitar.
PUBLICATIONS
- Samu, S. T., Zhang, S., & Magunda, S. (2023). 2023 IEEE 7th International Conference on Information Technology, Information Systems and Electrical Engineering (ICITISEE).
- Zhou, M., Samu, S. T., et al. (2022). Journal of Sol-Gel Science and Technology, 111(2), 421-429.
- Wei, B., Samu, S. T., et al. (2024). 2024 22nd International Conference on Optical Communications and Networks (ICOCN).