Muhammad Irfan Faiz
Summary
Hardworking and driven to complete tasks. Tenacious, determined to get results. Young and eager to take on new challenges. Striving to leverage my skills at Singapore Airlines
Overview
3
3
years of professional experience
Work History
Delivery Rider
Foodpanda
03.2022 - 08.2022
- Handled cash transactions accurately while collecting payments upon delivery completion.
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
Customer Service Representative
NAM SENG PTE LTD
02.2022 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Responded to customer requests for products, services, and company information.
Technician
NPI Solutions PTE LTD
01.2022 - 04.2022
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis of malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Sorter
DHL
12.2019 - 01.2020
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Used hand-held scanners to sort items into specific categories.
- Stacked items according to weights, sizes, types, and picking priorities.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
Education
O Levels -
Springfield Secondary School
Singapore12.2021
Diploma - Electronics
Temasek Polytechnic
Singapore04.2022
Skills
- Strong Communication Skills
- Time Management
- Physical Stamina and Endurance
- Reliability and punctuality
- Critical thinking abilities
- Stress management capabilities
- Teamwork and Collaboration
- Punctual and Reliable
- Attention to Detail
Timeline
Delivery Rider
Foodpanda
03.2022 - 08.2022
Customer Service Representative
NAM SENG PTE LTD
02.2022 - 04.2022
Technician
NPI Solutions PTE LTD
01.2022 - 04.2022
Sorter
DHL
12.2019 - 01.2020
O Levels -
Springfield Secondary School
Diploma - Electronics
Temasek Polytechnic
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