Info-Com Technology
Open To Work
Muhammad Zulkarnain Mohd Jafri
GrabFood
Woodlands
11
Years of experience
6
years of post-secondary education
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced with network security and threat detection. Utilizes problem-solving skills to identify vulnerabilities and implement protective measures. Knowledge of cybersecurity frameworks and protocols.
Cybersecurity professional with focused background in identifying and mitigating security risks. Proven ability to collaborate effectively within teams to implement security measures and respond to evolving threats. Recognized for strong analytical skills and adaptability in dynamic environments.
Work History
6 Years 9 Months
02.2020 - Current
6 Years 9 Months
Delivery Rider
GrabFood | North
02.2020 - Current
- Collected payments and processed transactions accurately using mobile delivery systems.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Managed multiple delivery stops independently while adapting routes for delays and road conditions.
- Delivered orders to customers to drive full satisfaction.
- Developed strong customer base through efficient and reliable service.
1 Year 1 Month
01.2025 - 02.2026
1 Year 1 Month
Delivery Rider
Deliveroo | North
01.2025 - 02.2026
- Delivered packages and food orders accurately while following assigned routes and customer instructions.
- Verified order details, addresses, and contact information before dispatch to reduce delivery errors.
- Navigated traffic conditions safely, maintaining timely pickups and drop-offs across assigned service areas.
- Communicated delays, route changes, and delivery issues promptly to dispatch or customers.
1 Month
06.2023 - 07.2023
1 Month
Certis Cisco
Auxiliary Police Officer
06.2023 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
6 Months
01.2021 - 07.2021
6 Months
QCD Technology
Apple Stuff Member | Orchard Road
01.2021 - 07.2021
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Diagnosed hardware and software issues to restore device functionality.
- Assisted customers with troubleshooting and provided effective solutions for Apple products.
- Collaborated with cross-functional teams to improve product knowledge and technical skills.
- Developed training materials for new staff on repair techniques and customer interaction protocols.
- Educated customers on product features, usage, and maintenance for better user experience.
- Performed device repairs with precision and care, ensuring minimal downtime for customers.
2 Years 1 Month
11.2015 - 12.2017
2 Years 1 Month
Cathay Complexes PTE LTD
Movie Stuff Member | Causeway Point
11.2015 - 12.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Oversaw daily operations to ensure efficient movie screening experiences.
- Trained and mentored new employees on customer service protocols.
- Streamlined ticket sales process, reducing wait times during peak hours.
- Coordinated special events and promotions, driving increased attendance and engagement.
- Managed cash handling procedures, ensuring accuracy in financial transactions.
- Developed training materials to improve team performance and service standards.
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
Education
Higher Nitec Diploma - Cyber And Network Security
Institution Technology Education | ITE West | 04.2020 - 04.2022
- Continuing education in Cyber Security
Nitec Diploma - MicroElectronic
Institution Technology Education | ITE Central | 2016.01 - 2018.01
Singapore Civil Defence Force - BRT, BFF, Storeman
National Service | 4th Division SCDF Bukit Batok Fire Station | 2018.04 - 2020.02
Skills
Football of School Team and Club
Floorball
Handball
Archery Tag
Bicycle Riding
Leadership qualities
Game intelligence
Mental toughness
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Delivery Rider
Deliveroo
01.2025 - 02.2026Read more
Certis Cisco
Auxiliary Police Officer
06.2023 - 07.2023Read more
QCD Technology
Apple Stuff Member
01.2021 - 07.2021Read more
Institution Technology Education - Higher Nitec Diploma , Cyber And Network Security
04.2020 - 04.2022Read more
Delivery Rider
GrabFood
02.2020 - CurrentRead more
National Service - Singapore Civil Defence Force, BRT, BFF, Storeman
2018.04 - 2020.02Read more
Institution Technology Education - Nitec Diploma , MicroElectronic
2016.01 - 2018.01Read more
Cathay Complexes PTE LTD
Movie Stuff Member
11.2015 - 12.2017Read more