Muhammad Fadhli Bin Wahab Fadhli
Grab Singapore
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Private Hire DriverAssistant Station ManagerDelivery Driver
Work Type
Full Time
Important To Me
Work-life balanceCareer advancementCompany CultureFlexible work hoursPersonal development programsStock Options / Equity / Profit SharingPaid sick leaveTeam Building / Company RetreatsPaid time off
15
Years of experience
Personable and dependable, with strong track record of reliability and punctuality. Possesses in-depth understanding of local traffic patterns and navigation, alongside excellent communication and customer service skills. Dedicated to providing safe and comfortable transportation experience for all clients.
Work History
Assistant Station Manager
8 Years 10 Months- Assisted in daily operations, ensuring efficient workflow and customer service standards.
- Supported station manager in staff scheduling and training for optimal performance.
- Monitored inventory levels, facilitating timely reordering of supplies and materials.
- Implemented safety protocols, contributing to a secure working environment for all employees.
- Maintained cleanliness and organization of the station, adhering to operational guidelines.
- Participated in team meetings, providing insights on process improvements and best practices.
- Monitored and reviewed programming to guarantee met schedules, guidelines and quality performances.
- Implemented and maintained remote broadcast equipment to guarantee optimum safety, control and security.
- Updated weekly and monthly program schedule by establishing program availability and determining best time to air.
- Relayed instructions from control room to studio floor using talk-back system.
- Conducted regular staff evaluations to identify areas for improvement, provide feedback, and set professional development goals.
- Engaged team members via motivational leadership style, fostering a sense of camaraderie and commitment to shared goals.
- Maintained a safe and secure environment with regular inspections, risk assessments, and adherence to safety protocols.
- Oversaw incident response protocols when necessary ensuring timely resolution while minimizing overall impact.
- Ensured station cleanliness, enforcing strict sanitation standards and conducting routine maintenance checks.
- Facilitated smooth transitions during shift changes by effectively communicating pertinent information between incoming and outgoing staff members.
- Collaborated with the Station Manager in developing strategic plans to drive growth in both revenue and customer satisfaction levels.
- Streamlined operations for increased efficiency through effective staff scheduling and resource allocation.
- Established strong relationships with local businesses to promote the station as a reliable destination for travelers.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Delivery Driver
5 Years- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Navigated routes utilizing GPS technology to optimize delivery times and reduce fuel consumption.
- Maintained vehicle cleanliness and functionality through regular inspections and basic maintenance checks.
- Coordinated with dispatchers to manage delivery schedules and address customer inquiries effectively.
- Trained new drivers on company policies, safety procedures, and best practices for efficient deliveries.
- Implemented process improvements that enhanced delivery accuracy and reduced return rates.
- Monitored inventory levels during deliveries, reporting discrepancies to ensure accurate stock management.
- Developed strong relationships with customers, fostering loyalty through exceptional service and communication skills.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
- Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
- Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Improved delivery accuracy by diligently checking orders before departure.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Enhanced team knowledge by sharing best practices for navigation and time management.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Contributed to environmental sustainability by following eco-friendly driving practices.
- Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
- Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
- Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Fostered positive working relationships with regular customers.
- Minimized company liability and risks to loads by obeying traffic laws.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Kept detailed records of deliveries and money received from customers.
Private Hire Driver
7 Months- Navigated urban routes efficiently to ensure timely passenger pickups and drop-offs.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
- Provided exceptional customer service, addressing passenger inquiries and concerns promptly.
- Utilized Grab's mobile application for ride allocation, navigation, and communication with passengers.
- Adapted quickly to changing traffic conditions, optimizing routes for efficiency and safety.
- Demonstrated reliability by consistently adhering to scheduled shifts and availability requirements.
- Enhanced knowledge of local regulations and safety protocols to comply with transportation standards.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Developed strong relationships with clients, leading to repeat business and positive referrals.
- Provided exceptional customer assistance during emergencies or other difficult situations that arose during trips.
- Communicated professionally with clients through phone calls and text messages, confirming pick-up times and locations.
- Assisted passengers with luggage, demonstrating exceptional customer service skills in the process.
- Managed scheduling effectively, accommodating last-minute changes and prioritizing urgent requests.
- Kept accurate records of mileage, expenses, and trip details for reporting purposes.
- Ensured passenger safety with defensive driving techniques and strict adherence to traffic rules.
- Increased overall efficiency by planning optimal routes based on current traffic conditions or road closures.
- Maintained strong working relationships with fellow drivers, sharing tips on improving routes or customer interactions when needed.
- Maintained a clean and comfortable vehicle for passengers, ensuring a pleasant experience.
- Resolved conflicts or issues promptly, upholding company reputation for excellent service delivery.
- Adapted quickly to changing circumstances such as inclement weather or unexpected detours to maintain schedules effectively.
- Stayed up-to-date on industry trends and best practices to continuously improve performance as a private hire driver.
- Handled sensitive client information discreetly, maintaining confidentiality at all times.
Education
Vocational - Nitec in Building Services Technology
Skills
- Passenger assistance
- Strong navigation
- Route planning
- Professional appearance
- Adaptive driving
- Vehicle maintenance
- Fuel efficiency
- Multilingual abilities
- Professional manner
- Vehicle inspections
- Public safety
- Local traffic patterns
Timeline
Private Hire Driver
Grab Singapore
12.2025 - CurrentRead More
Delivery Driver
The Trio Movers
12.2020 - 12.2025Read More
Assistant Station Manager
SMRT
01.2012 - 11.2020Read More
ITE College East (Simei)
Vocational from Nitec in Building Services Technology
Read More