Summary
Work History
Education
Skills
Certification
Languages
Timeline
BusinessAnalyst
Muhammad Dhiyaulhaq Bin Mohd Zulkefli

Muhammad Dhiyaulhaq Bin Mohd Zulkefli

Summary

Accomplished professional in aviation security with a strong commitment to excellence and a track record of notable recognition for exceptional performance. Honored as the Best Employee of November 2024 at Certis Aviation Security (CAS), highlighting dedication and outstanding contributions.

Recognized as the Best Shot during the November 2023 intake at CAS, demonstrating exceptional skills and consistent delivery of top-notch results.

Received the prestigious Company Best Shot award at BMT (NS) in 2016, showcasing ability to excel in challenging environments. Equipped with a proven track record and a passion for delivering exceptional results, poised to make a significant impact in any role.

Work History

Auxiliary Police Officer (Team Leader)

Certis Aviation Security
08.2023 - Current
  • Type of Service: Full-Time
  • Rank: Sergeant
  • Maintained safety and security of passengers and staff at Changi Airport as an auxiliary police officer.
  • Executed routine checks to maintain secure environments.
  • Oversaw entry points to ensure compliance with access protocols.
  • Facilitated passenger assistance by offering guidance.
  • Managed urgent scenarios efficiently.
  • Collaborated with security and law enforcement agencies such as ICA and SPF.
  • Enforced established protocols to maintain secure airport operations.
  • Documenting incidents and activities
  • Demonstrated leadership qualities and excelled in collaborative environments as a team leader.

Cashier/Delivery Driver/Logistics Officer

DJ Satay Grill
02.2019 - 08.2023
  • Oversaw order management and front counter interactions.
  • Handled collections, deliveries, and procurement of supplies as required.
  • I also helped with photography and videography to include on the social media pages
  • Ensured prompt sending out of food through daily tracking of order sequence and quality.
  • Conducted proofreading and formatting of reports for Hawker's association communications.
  • Type of Service: Part-Time/ Full-Time

Section Overall in-charge (3SG)

SAF Military Police Command
11.2016 - 11.2018
  • Oversaw a team of around 10 members, dealing with the escorting and processing of detainees before handing over custody to SAF Detention Barracks
  • The job involved understanding of security and operational procedures to ensure proper custody of the detainee
  • As the OIC, I was in charge of liaising with other stakeholders (Ops Center, State Courts, Police HQ, Prison Services, etc.) to ensure that the escort team completes their escort procedures efficiently
  • Further planning of training, crew rostering and leave management were also among the tasks completed as the shift OIC
  • Department: Escort and Processing Office
  • Type of Service: Full-time National Service
  • Vocation: Military Police Specialist

Changi Youth Ambassador

Changi Airport Group
09.2015 - 02.2016
  • Collaborated with Duty Terminal Managers to coordinate operational activities across three terminals.
  • From overseeing the smooth transition of flexi flights to their baggage collection, to facilitating crowd control for delayed/cancelled flights to crowd control at the check-in rows to ensure clear passage on the thoroughfares
  • Communicated effectively with passengers as needed.
  • De-escalated tense situations involving distressed passengers and addressed their concerns effectively.
  • Gained insight into collaboration among diverse airport stakeholders.
  • Department: Ground Operations & Customer Service
  • Type of Service: Internship

Education

Bachelor Of Applied Science - Aviation

Royal Melbourne Institute of Technology
Singapore (SIM Campus)
12.2022

Diploma - Civil Aviation

Republic Polytechnic
03.2016

GCE 'O' Levels - undefined

Woodlands Secondary School
11.2012

Skills

  • A detail-oriented team-player
  • Proactive and practical
  • Meticulous and systematic
  • Level-headed and calm in stressful situations
  • Competent in problem solving and critical thinking
  • Socially confident and open-minded
  • Leads by example
  • Proficient in Microsoft Words, Excel and Powerpoint

Certification

  • WSQ Certifications Attained:
  • 1. Certificate In Security Operations
  • 2. Firearm Handling-1
  • 3. Self-defence-2
  • 4. Guard and Patrol-2
  • 5. Deterrence-2
  • 6. Crowd and Traffic Control Management-1
  • 7. Service Excellence-1
  • 8. Incident Response-2
  • 9. Threat Observation-1
  • 10. Manage Disorderly Conduct and Threatening Behaviour
  • 11. Operate Basic Security Equipment
  • 12. Handle Security Incidents and Services
  • 13. Provide guard and patrol services
  • 14. Recognise Terrorist Threats
  • 15. Conduct Security Screening using X- Ray Machine
  • 16. Communicate and Relate Effectively at the Workplace
  • 17. Statement of Attainment
  • 18. Work in a Team

Languages

English and Malay

Timeline

Auxiliary Police Officer (Team Leader)

Certis Aviation Security
08.2023 - Current

Cashier/Delivery Driver/Logistics Officer

DJ Satay Grill
02.2019 - 08.2023

Section Overall in-charge (3SG)

SAF Military Police Command
11.2016 - 11.2018

Changi Youth Ambassador

Changi Airport Group
09.2015 - 02.2016

Diploma - Civil Aviation

Republic Polytechnic

GCE 'O' Levels - undefined

Woodlands Secondary School

Bachelor Of Applied Science - Aviation

Royal Melbourne Institute of Technology

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