Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Qamarul Yusri

Summary

With a proven track record at Certis Cisco, I excel in public safety and relationship building, demonstrating leadership and effective communication. My expertise spans traffic control to emergency management, significantly enhancing community trust and safety. My adaptability and team collaboration skills have been pivotal in reducing crime rates and fostering positive public relations.

Overview

16
16
years of professional experience

Work History

Auxiliary Police Officer

Certis Cisco
10.2017 - Current
  • Assisted with traffic control during major incidents, contributing to a smoother flow of vehicles and reducing congestion.
  • Developed strong working relationships with fellow auxiliary officers as well as regular police personnel fostering teamwork and collaboration towards common goals.
  • Supported local law enforcement officers in controlling large events, ensuring crowd management, and maintaining order.
  • Enhanced public safety by conducting regular foot patrols and maintaining vigilance for any suspicious activities.
  • Maintained proficiency in using various law enforcement tools such as radio systems, pepper spray, handcuffs, batons, among others.
  • Provided backup support for police officers on duty, increasing their efficiency in responding to emergencies.
  • Adhered strictly to department policies and procedures when carrying out assigned duties, maintaining a high level of professionalism and integrity at all times.
  • Contributed significantly to reducing crime rates within assigned areas through diligent patrolling practices.
  • Facilitated communication between the police department and the community through participation in outreach programs and public meetings.
  • Served as a visible deterrent for criminal activity by establishing a visible presence within communities while on patrol.
  • Conducted security checks at various locations, deterring potential criminal activities and safeguarding the community.
  • Coordinated emergency response efforts during natural disasters or crises situations, helping reduce chaos and restore order swiftly.
  • Ensured the safety and well-being of citizens by providing assistance, information, and direction to those in need during public events or emergencies.
  • Participated in ongoing training sessions, enhancing personal skills and knowledge relevant to auxiliary policing duties.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Monitored criminal activity in community to identify suspicious activity.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Monitored traffic violations, issuing citations as necessary.
  • Checked vehicle equipment for proper functioning prior to use.
  • Conducted searches of individuals, vehicles and premises.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.

Concierge

Shang Ri La Rasa Sentosa
11.2016 - 09.2017
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
  • Supported event planning efforts, contributing to the successful execution of memorable occasions.
  • Managed reservations for exclusive events, increasing guest engagement and satisfaction.
  • Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
  • Conducted tours of property and local area, enhancing guests' understanding and enjoyment of location.
  • Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
  • Implemented feedback system for services provided, leading to continuous improvement in service delivery.
  • Coordinated transportation arrangements for guests, leading to seamless travel experiences.
  • Negotiated with vendors for services on behalf of guests, ensuring value and satisfaction.
  • Trained new concierge staff, ensuring consistent high level of service across team.
  • Ensured guest safety and security, monitoring public areas and managing access to guest floors.
  • Oversaw management of lost and found items, reuniting guests with their belongings and fostering trust.
  • Maintained detailed records of guest preferences to personalize future visits.
  • Provided language translation services as needed, easing communication barriers for international guests.
  • Enhanced guest loyalty by recognizing and celebrating repeat guests' visits.
  • Handled customer complaints to satisfy and retain guests.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Greeted guests upon arrival by providing warm welcome.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Created welcoming and comfortable environment for guests.

Retail Sales Associate

Pedro
08.2011 - 01.2012
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Crew Member

Macdonalds
01.2009 - 01.2011
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Stocked shelves to organize aisles in assigned department.
  • Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
  • Improved team morale, leading to increased productivity and reduced turnover.
  • Achieved recognition for exceptional customer service, highlighting importance of customer interaction.

Education

Diploma - Hospitality Management

Republic Polytechnic
04.2021

Higher Nitec - Business Studies Service Management

Institute of Technical Education
04.2014

Skills

  • Traffic control
  • Arrest procedures
  • Crime scene preservation
  • Surveillance techniques
  • Defensive tactics
  • Incident documentation
  • Counter-terrorism strategies
  • Self-discipline
  • Integrity and honesty
  • Leadership qualities
  • Detail-oriented
  • Physical fitness
  • Crowd control
  • De-escalation techniques
  • Firearms proficiency
  • Radio communication
  • Public safety
  • Public relations
  • Report writing
  • Decision-making
  • Emergency management
  • Officer training
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Team building and development
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Relationship building
  • Team building

Languages

English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Chinese (Mandarin)
Beginner (A1)

Timeline

Auxiliary Police Officer

Certis Cisco
10.2017 - Current

Concierge

Shang Ri La Rasa Sentosa
11.2016 - 09.2017

Retail Sales Associate

Pedro
08.2011 - 01.2012

Crew Member

Macdonalds
01.2009 - 01.2011

Diploma - Hospitality Management

Republic Polytechnic

Higher Nitec - Business Studies Service Management

Institute of Technical Education

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Qamarul Yusri