MUHAMMAD ARSYAD FIRDAUS ISMAIL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Singapore Police Force
National Service
08.2021 - 10.2023
- Identified and reported suspicious activity to prevent security incidents.
- Patrolled grounds to monitor status and safety of premises.
- Supported investigations into suspected criminal activities by collecting evidence and providing witness testimonies as needed.
Food & Beverages
Jurong Bird Park
06.2016 - 06.2021
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with kitchen staff to ensure timely delivery of meals, resulting in satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Intern Customer Service Administrative
03.2019 - 09.2019
- Interacted with customers by phone, email, or in-person to provide information.
- Sorted and organized files, spreadsheets, and reports.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained database systems to track and analyze operational data.
Intern ST2 (Staff Welfare)
PSA Singapore
10.2017 - 12.2017
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Diploma - Maritime Business
Singapore Polytechnic
500 Dover Rd, Singapore 13965101.2021
Higher Nitec in Shipping Operations & Service -
Institution of Technical Education College Central
2 Ang Mo Kio Dr, Singapore 56772001.2018
Nitec in Business Services -
Institution of Technical Education College West
1 Choa Chu Kang Grove, Singapore 68823601.2016
GCE “N” Level -
Jurong Secondary School
31 Yuan Ching Rd, Singapore 61865201.2014
Skills
- MS Office
- Multitasking Abilities
- Dependable and Responsible
- Project Planning
Cca
- 2021 – 2018, Singapore Polytechnic, Organization committee member for Rotaract Club, Member of the SP Cyclist
- 2018-2017, Institute of Technical Education College Central, Member of Maritime Club, Member of Community Service Club, Member of Eco Club
- 2017-2015, Institute of Technical Education College West, Member of the Rotaract Club, Member of the Badminton
Participations
- Maritime Experiential Learning Camp 6-9 October 2019
- Certificate of Participation in the FORMULA 1 SINGAPORE AIRLINES GRAND PRIX 2017
- Participation 7 days Community Service trip in Yunnan, China 2016
- Participation in oversea Service Learning & Cultural programmed to Cambodia in 2013
Awards
Edusave Certificate of Academic Achievement in 2018 & 2013
Edusave Merit Bursary in 2018, 2014 & 2013
Edusave Good Progress Award in 2015 & 2011
Service Star Award 2016 Certificate of recognition Nitec Business service 100% attendance 2015
National Youth Achievement Award (NYAA) Bronze August 2013 Certificate of Accomplishment National Cadet Corps (NCC) 2014 – 2011 ranked 1st Sergeant
Chestnut Drive secondary school – Team Event 3rd place Business skills challenge 2013
Languages
English
Malay
Timeline
Singapore Police Force
National Service
08.2021 - 10.2023
Intern Customer Service Administrative
03.2019 - 09.2019
Intern ST2 (Staff Welfare)
PSA Singapore
10.2017 - 12.2017
Food & Beverages
Jurong Bird Park
06.2016 - 06.2021
Diploma - Maritime Business
Singapore Polytechnic
Higher Nitec in Shipping Operations & Service -
Institution of Technical Education College Central
Nitec in Business Services -
Institution of Technical Education College West
GCE “N” Level -
Jurong Secondary School
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