Muhammad Aqil Putra Bin Mohammad Effendi

Last Drawn Salary: 3550
Reasons for leaving : Family Matters

• Automated system administration tasks that reduced manual effort by 20%
• Developed a system monitoring framework that improved system availability by 15%
• Implemented a patch management system that reduced system vulnerabilities by 15%
• Configured and maintained a network of 100+ computers, servers, and other devices such as iPads, Interactive TV
• Installed and configured software applications for multiple users, ensuring optimal performance and compatibility
• Monitored system performance and implemented proactive optimizations that improved system performance by 15%
• Managed user accounts and provided access to systems and applications in accordance with security policies
• Created and maintained backup systems and disaster recovery plans to ensure data safety and availability
• Purchased and maintained inventory of hardware and software, ensuring cost-effectiveness and efficiency
• Collaborated with vendors and external service providers to ensure timely delivery of services and products
• Resolved software and hardware issues quickly and efficiently, reducing downtime and increasing user satisfaction
• Developed and implemented IT policies and procedures that improved system security and compliance
• Wrote technical documentation and user guides for IT systems and applications
• Assisted Users Audio Visual problems including projectors, visualizers, microphones, and amplifiers
• Provided support for School Application queries involving CPOMS, SeeSaw, and Unifrog
• Addressed common issues like password resets, login problems, audio troubleshooting on laptops, iPads, printer malfunctions, and network connectivity problems
• Assisted users with Interactive TV concerns such as connectivity issues, locking, or sound problems
• Managed and maintained events organized by the school
• Oversee closed-circuit television (CCTV) systems in case of emergencies
• Managed Google Workspace.

Last Drawn Salary: 3000
Reasons for leaving : Contract Ended

• Maintained a ticketing system that allowed users to quickly and easily submit service requests and track progress
• Collaborated with cross-functional teams to identify and resolve hardware and software issues
• Maintained a help desk website that allowed users to easily find answers to their questions
• Implemented a comprehensive help desk software system that improved customer service and reduced ticket resolution times by 10%
• Escalation to Level 2 and Level 3 if there is any application or system issue
• Developed customer service scripts to ensure consistency of service
• Documented customer inquiries and resolutions in a database, allowing for easier tracking and follow-up
• Developed a product support system that provided customers with timely and accurate support
• Improved customer response times by 20% by deploying a new customer support system
• Developed and maintained system documentation for customer support, resulting in a 30% decrease in training time for new employees.

Last Drawn Salary: 2900
Reasons for leaving : Family Matters

• Extended analysis to assist technology team efforts to escalate and resolve issues
• Oversaw troubleshooting, technical issue, technology infrastructure
• Analyzed and developed service goals for in-bound call center
• Managed customer contact center with support representatives
• Identified key technology defects to streamline problem resolution
• Patched software and installed new versions to eliminate security problems and protect data
• Monitored system performance to identify potential issues
• Generated reports to track performance and analyze trends
• Researched and identified solutions to technical problems
• Installed, configured and maintained computer systems and network connections
• Diagnosed and troubleshooted hardware, software and network issues
• Collaborated with cross-functional teams to identify and resolve technical problems, resulting in improved operational efficiency
• Assisted customers with software and hardware troubleshooting and provided technical advice
• Resolved customer issues with a 15% first-call resolution rate, resulting in high customer satisfaction and improved customer loyalty
• Analyzed customer feedback to identify recurring issues and developed solutions to improve customer experience
• Handled Both Windows and MAC devices including tablets, laptop and desktop (for Windows only)
• Supported and handled GOMAX issues for iOS devices, JAMPF mobile device management
• Supported and handled intunes, such as licensing, enrollment mobile device management and mobile application management, data isolation
• Developed an automated system for imaging and deploying new computers that reduced technician time by 20%.

Last Drawn Salary: 2600
Reasons for leaving : Contract Ended

• Increased customer satisfaction ratings to [10]%
• Disposed of assets and tracked credits and refunds to update financial information in inventory system
• Processed surplus inventory returns and determined proper actions using system to document
• Maintained stockroom with impeccable organization and adherence to procedures
• Maintained assets inventory, completed inventory reports and escalated inventory discrepancies
• Assisted employees, vendors or customers by answering questions related to asset procedures and services
• Offered expertise on inventory identification and reconciled truck stock listings inventory with physical inventory on hand
• Tracked warranties by monitoring expiration and hardware nearing EOL
• Performed risk analyses to identify appropriate security countermeasures
• Encrypted data and erected firewalls to protect confidential information
• Participated in team projects, demonstrating ability to work collaboratively and effectively
• Gained extensive knowledge in data entry, analysis and reporting
• Liaised with Client regarding arrangement and maneuver of assets
• Handled wall to wall, Collection of assets and disposal of assets
• Prepared devices and machines
• Liaised and coordinated with desktop team and SDM for deployment
• Counted stocks of item inventory of Handle roughly 20,000 of assets
• Implemented a system for inventory management and tracking of IT assets, resulting in improved asset management and cost savings
• Implemented IT helpdesk systems and tools, resulting in a 25% improvement in IT support response time
• Negotiated contracts with IT vendors and third-party service providers, resulting in a 25% reduction in IT costs
• Streamlined IT operations by automating manual processes, resulting in a 30% reduction in IT costs
• Managed the IT asset inventory and developed an automated system for tracking, resulting in a 30% reduction in asset loss
• Handled imaging, configuration, installation, troubleshooting for Both Dell and Lenovo devices such as laptops and desktop.

Last Drawn Salary: 2600
Reasons for leaving : Move to Different Project

• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality
• Performed troubleshooting and repair for complex electrical equipment
• Diagnosed and resolved machine operation variations and equipment problems
• Organized and directed maintenance shutdowns and startups
• Dismantled defective machines and equipment and installed new or repaired parts
• Developed preventive maintenance schedules to minimize downtime and optimize performance
• Resolved customer complaints in prompt, polite and professional approach
• Installed and configured operating systems and applications
• Installed, configured and maintained computer systems and network connections
• Managed Tickets SLA, Account Creation, Tech Refresh, shared mailbox creation
• Managed both Front desk and Back End such as troubleshooting and onboarding
• Remote troubleshoot users, handle GSVP, SVP, VP, VVIP, VIP, Head of Project users, Software Installation, OS upgrade win 7 to 10
• Solved hardware and software issues
• Monitored Emails, Offboarding Asset, Leasing
• Inventory and Procurement Management
• Assisting OM and ad hoc duties
• Replacement of devices, Collection of Devices, Cloning of devices
• Developed an automated ticketing system that streamlined the incident management process and improved team efficiency by 30%
• Resolved over 125 incidents per month, resulting in a customer satisfaction rate of 25%
• Handled Both Windows and MAC devices including tablets, laptop and desktop (for Windows only)
• Supported and handled GOMAX issues for iOS devices, JAMPF mobile device management
• Supported and handled intunes, such as licensing, enrollment mobile device management and mobile application management, data isolation.

Last Drawn Salary: 2500
Reasons for leaving : For Better Job Opportunities

• Configured hardware, devices, and software
• Provided Tier 1 IT support to non-technical internal users through desk side support services
• Installed, modified, and repaired software and hardware to resolve technical issues
• Explained technical information in clear terms to non-technical individuals to promote better understanding
• Monitored systems in operation and quickly troubleshooted errors
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
• Provided basic end-user troubleshooting and desktop support
• Walked individuals through basic troubleshooting tasks
• Responded promptly to incoming sales leads and requests for technical support
• Maintained and updated customer service database
• Documented support interactions for future reference
• Explained technical information in clear terms to promote better understanding for non-technical users
• Provision of Trouble Ticketing system End-to-End Ticket Life cycle and monitoring
• Relevant metrics (SLA)
• Service Desk and Incident Management
• Assisted to Monitor Secure age, Nagios, Apache, Barracuda, Palo Alto, and Samba
• Documented IT processes and procedures, allowing for faster onboarding of new employees
• Implemented IT helpdesk systems and tools, resulting in a 22% improvement in IT support response time.

Last Drawn Salary: 2300
Reasons for leaving : Contract Ended

• Provided secondary training to personnel struggling with technological tools and systems
• Executed troubleshooting and server support in both in-person and remote situations
• Installed and configured a unified endpoint management system that enabled remote management of all endpoints in the organization
• Created and maintained an inventory system that tracked hardware and software assets and ensured compliance with licensing agreements
• Resolved user issues quickly and efficiently, resulting in a customer satisfaction rating of 10%
• Handled Both Windows and MAC devices including tablets, laptop and desktop (for Windows only).

Last Drawn Salary: 2300
Reasons for leaving : Found Better Opportunity

• Demonstrated creativity and resourcefulness through the development of innovative solutions
• Provided professional services and support in a dynamic work environment
• Demonstrated a high level of initiative and creativity while tackling difficult tasks
• Worked effectively in fast-paced environments
• Excellent communication skills both verbal and written
• Developed strong communication and organizational skills through working on group projects
• Managed time efficiently to complete all tasks within deadlines
• Applied effective time management techniques to meet tight deadlines
• Proved successful working within tight deadlines and a fast-paced environment
• Participated in team projects demonstrating the ability to work collaboratively and effectively
• Handled Both Windows and MAC devices including tablets, laptop and desktop (for Windows only)
• Supported and handled GOMAX issues for iOS devices, JAMPF mobile device management
• Supported and handled intunes, such as licensing, enrollment mobile device management and mobile application management, data isolation.

Last Drawn Salary: 2100
Reasons for leaving : Contract Ended

• Conducted research to test and analyze feasibility, design, operation, and performance of equipment, components, and systems
• Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports
• Reviewed technical drawings developed by CAD technicians and drafters
• Developed positive working relationships with stakeholders to effectively coordinate work activities
• Developed cost estimates and project specifications for proposals
• Illustrated potential obstacles when conducting site assessments for planned projects
• Provided input to team lead regarding areas for process and procedural improvement
• Routed and integrated technical and electrical components for projects
• Wrote, reviewed, and edited technical documents in accordance with template requirements
• Coordinated sampling and analysis tasks to verify the quality of finished products.

Last Drawn Salary: 1600
Reasons for leaving : Contract Ended

• Installed, modified, and repaired software and hardware to resolve technical issues
• Provided Tier 1 IT support to non-technical internal users through desk side support services
• Configured hardware, devices, and software to set up workstations for employees
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
• Rolled out software updates and applied server patches to thwart threats from penetrating networks
• Suggested software and hardware modifications to reduce lag time and improve overall speed
• Researched product and issue resolution tactics to address customer concerns
• Provided technical assistance via phone and email in a dynamic and fast environment
• Supported ADSL & Fiber Circuits (e.g., router setup, remote/phone support, troubleshooting connectivity issues, etc.)
• Troubleshot CPE issues, Mobile Broadband, Web/Mail Hosting/setup, co-location, and other ISP-related products and services
• Coordinated with other departments and handled internal escalations, attended to faults and escalated if necessary
• Managed monitoring systems (e.g., bandwidth monitoring, DDOS notification)
• Provided technical assistance to Data Centre (e.g., handle customer visits, reboot server, DDOS issues, backup tapes, etc.)
• Checked P1 Cases, VIP Cases, Assigning Tickets, and updating Email.

Last Drawn Salary: 2200
Reasons for leaving : Career Switch

• Checked identification of persons entering and exiting the facility to eliminate unauthorized visitors
• Checked and verified photo identification prior to granting facility access
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites
• Acted quickly during emergency situations to reduce the opportunity for damage and injury
• Protected the facility and property guests by regularly circulating premises and monitoring surveillance feeds
• Wrote detailed reports on property damage, theft, presence of unauthorized persons, and unusual incidents
• Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority
• Gathered information, identified and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints
• Patrolled and monitored premises in a company vehicle, on a bicycle, and by foot
• Screened individuals and prevented the passage of prohibited articles into restricted areas
• Conducted regular patrols of key areas to spot and control security concerns
• Monitored and authorized the entrance and departure of vehicles, cargo trucks, and visitors
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of the building
• Responded quickly to incidents and assessed active situations for security concerns
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.