GOWRI CHETIAMURTHY
Summary
Pragmatic Assistant Head well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Assistant Head of Marketing and Admission
Invictus International School
05.2024 - Current
- Mentored junior staff members, providing guidance and support to develop their skills and knowledge.
- Established clear performance expectations for team members, providing constructive feedback and promoting professional development opportunities.
- Served as an intermediary between the Head of Department and staff members, addressing concerns and facilitating open communication channels.
- Liaised with external stakeholders such as suppliers or partners where necessary to maintain productive relationships.
- Planned and executed web, SEO, database marketing and social media advertising campaigns.
- Directed traffic growth strategies, SEO, content distribution, email marketing, and trackbacks.
- Optimized landing pages for improved conversion rates, utilising hubspot.
- Analysed web analytics data to identify trends, uncovering opportunities for growth and areas needing improvement.
- Increased brand awareness by developing and implementing innovative marketing campaigns.
- Planned and executed school open house and marketing programs to increase qualified leads.
- Managing and updating annual documentation for PEI, CPE and Lonpac
Actively purchase FPS for students and invoicing of tuition fee
Maintaining the legal orders of international student contract, DP, EP, S Pass and
supporting legal documents
Reports and documents preparation for EduTrust certification purposes
Input, analysed and reported on data covering all aspects of procurement
operations
Academic and Student Service Manager
Curtin University
12.2023 - 05.2024
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of academic officers, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Implemented data-driven strategies to monitor progress towards key performance indicators and inform decision-making processes.
- Evaluated program effectiveness using assessment tools, adjusting strategy accordingly to ensure continuous improvement.
- Proven ability to learn quickly and adapt to new situations. Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
- Educated managers on complex nuances associated with foreign nationals to support recommended
- Handling of inbound and outbound email enquiries and correspondence from students regarding all logistical and academicals
- Ensure the successful embarking of the student’s full-time education
ASSISTANT STUDENT SERVICE MANAGER
THE PERSE SCHOOL PTE LTD
09.2022 - 11.2023
- Handling of inbound and outbound email enquiries and correspondence from students regarding all logistical and academicals
- Ensure the successful embarking of the student’s full-time education
- Quickly learned new skills and applied them to daily task, improving efficiency and productivity
- Performed duties in accordance with upmost standard, policies and regulatory guideline to promote safe working environment
- Managing and updating annual documentation for PEI, CPE and Lonpac
- Actively purchase FPS for students and invoicing of tuition fee
- Maintaining the legal orders of international student contract, DP, EP, S Pass and supporting legal documents
- Reports and documents preparation for EduTrust certification purposes
- Input, analysed and reported on data covering all aspects of procurement operations
- Negotiated complex corporate procurement contract by working closely with internal and external contact via Tender Board
- Reviewed and issued contracts and blanket purchase orders after choosing ideal vendor and drive procurement process
- Maintained current understanding of pricing structures, market conditions and trends in industry
- Made valuable contribution to planning of promotions pricing and inventory levels, enhancing inventory flow, revenue and profits
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
- Educated managers on complex nuances associated with foreign nationals to support recommended solutions that met individual and business needs.
- Developed and maintained quality assurance procedure documentation during EduTrust audit
SENIOR OPERATIONS EXECUTIVE, MANAGEMENT DEVELOPMENT
06.2021 - 07.2022
- Providing effective administrative support in timetable planning, resource allocation to lecturers and students
- Monitoring the effective deployment of lecturers and resources
- Liaising with lecturers, other university partners and any other external parties on matters regarding to the schedule, deployment, development and delivery of academic and training programmes
- In-charge of training new staff and handling their development within the organisation
- Creating monthly reports for different departments
OPERATIONS EXECUTIVE
ARIUM SCHOOL OF ARTS AND SCIENCES
07.2019 - 06.2021
- Handling of inbound and outbound email enquiries and correspondence from students regarding all logistical, academicals and financial issues
- Ensure the successful embarking of the student’s part time education
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Resolved problems, improved operations and provided exceptional service
- Escalating cases to the relevant department when necessary
- Website design, management and editing for the company website with consistent updates regarding financial schemes and course changes
- Managing and updating the company’s database with regards to payments, student enrolment, course and program information and course registrations
- Creation and analysis of student, lecturer and staff surveys
- Providing solutions to ensure optimal productivity and efficiency in all departments
- Carried out day-to-day duties accurately and efficiently
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Proved successful working within tight deadlines and fast-paced atmosphere
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
JUNIOR SALES EXECUTIVE
SEPEMBER, RAFFLES HEALTH INSURANCE
01.2018 - 02.2019
- Spoken and Written Development of SOP for companies’ administrative and operational tasks to ensure optimal performance in the establishment
- Conducting research for avenues in which the company can proceed to digitize their transactions Analysis of market survey and research results to provide solution to improve overall sales for the company processing of confidential information with regards to claims made by clients of the company and ensuring all criteria are met before pay-outs
- Producing advertising and marketing materials for company roadshow events managing flow of roadshow events to optimize sales for the agents
- Promoted brand awareness and utilized took advantage of network connections to increase brand development
- Reported sales data to upper management for review.
OPERATIONS EXECUTIVE
BRIGHTSTAR CORPORATION PTE LTD
05.2015 - 03.2016
- Managing inventory and conducting stock taking of company's products handling operations of inbound orders to ensure product quality is met before sale Tracking and recording of company sales for adult purposes
- Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
- Efficiently and effectively identified and solved all problems that impacted direction of business
Education
Bachelor of Science - PSYCHOLOGY WITH HUMAN RESOURCE MANAGEMENT
UNIVERSITY OF SOCIAL SCIENCES
Singapore01.2026
Diploma - HEALTH MANAGEMENT AND PROMOTION
Republic Polytechnic
Singapore05.2019
Skills
- Website Designing
- SEO Ranked AI
- Hubspot Mail Chimps
- MS Word / Excel, TEAMS, Access, One Note, SharePoint OneDrive
- Tender board
- Xero
- OpenApply Qoqolo (CommonTown)
- Scheduling / Planning
- Student Recruitment - FPS, CPE & EduTrust
- Procurement
- ICA - Student Pass Matters
- Employee Relations
- Recruitment and hiring
- Team Management
- Fast Learner
- Time Management
- Computer Skills
- Verbal and written communication
- Recruitment and hiring
- Team Management
- Fast Learner
- Time Management
- Computer Skills
- Verbal and written communication
- Recruitment and hiring
- Team Management
- Fast Learner
- Time Management
- Computer Skills
- Verbal and written communication
Timeline
Assistant Head of Marketing and Admission
Invictus International School
05.2024 - Current
Academic and Student Service Manager
Curtin University
12.2023 - 05.2024
ASSISTANT STUDENT SERVICE MANAGER
THE PERSE SCHOOL PTE LTD
09.2022 - 11.2023
SENIOR OPERATIONS EXECUTIVE, MANAGEMENT DEVELOPMENT
06.2021 - 07.2022
OPERATIONS EXECUTIVE
ARIUM SCHOOL OF ARTS AND SCIENCES
07.2019 - 06.2021
JUNIOR SALES EXECUTIVE
SEPEMBER, RAFFLES HEALTH INSURANCE
01.2018 - 02.2019
OPERATIONS EXECUTIVE
BRIGHTSTAR CORPORATION PTE LTD
05.2015 - 03.2016
Bachelor of Science - PSYCHOLOGY WITH HUMAN RESOURCE MANAGEMENT
UNIVERSITY OF SOCIAL SCIENCES
Diploma - HEALTH MANAGEMENT AND PROMOTION
Republic Polytechnic
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