Muhammad Zaid Bin Idris
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
14
14
years of professional experience
Work History
Member Engagement Assistant Manager
AMERICAN CLUB, THE
12.2020 - 05.2025
- Handle day to day operations in The Business Center and Library
- Address member inquiries, concerns, feedback, and requests via phone, email, and in-person.
- Generate reports as requested.
- Greet members and guests warmly, maintaining professional communication.
- Provide counter and admin support to the operations team, ensuring adherence to processes.
- Dealing with Gallery vendors for Art Launch exhibitions
- Coordinate library and art events
- Greet guests, manage crowd control, and ensure registration compliance.
- Maintain area cleanliness and uphold security and emergency procedures.
Business Center and Library Supervisor
AMERICAN CLUB, THE
12.2018 - 11.2020
- Handle day to day operations in The Business Center and Library
- Setting up of Meeting rooms for members to use
- Cataloguing of books for the Library
- Maintaining cleanliness of both areas
- Doing adhoc duties as instructed by Manager
Youth Supervisor
AMERICAN CLUB, THE
01.2015 - 11.2018
- Handle The Kid's area operations and the Bowling Alley
- Organise kids parties, camps and youth events
- Work with external vendors on bringing in youth classes for kids to take part
Youth Associate
AMERICAN CLUB, THE
06.2012 - 12.2014
- Handle day to day operations of the kids area in The American Club
- Organise Birthday parties and events for kids
- Assist Supervisors and Managers on tasks
Social Work Assistant
ANG MO KIO FAMILY SERVICE CENTRES, THE
04.2011 - 03.2012
- Assist Social Workers on administrative work
- Coordinate events held by the FSC
Education
NITEC - Mechatronics
ITE MACPHERSON
01.2007
Singapore-Cambridge General Certificate of Education Normal Level - undefined
SEAB
01.2003
Primary School Leaving Examination - undefined
SEAB
01.1999
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Task delegation
- Operations management
LANGUAGES
English Spoken Proficiency: Good Written Proficiency: Good
Chinese (Mandarin) Spoken Proficiency: Fair
Bahasa Melayu Spoken Proficiency: Good Written Proficiency: Good
Timeline
Member Engagement Assistant Manager
AMERICAN CLUB, THE
12.2020 - 05.2025
Business Center and Library Supervisor
AMERICAN CLUB, THE
12.2018 - 11.2020
Youth Supervisor
AMERICAN CLUB, THE
01.2015 - 11.2018
Youth Associate
AMERICAN CLUB, THE
06.2012 - 12.2014
Social Work Assistant
ANG MO KIO FAMILY SERVICE CENTRES, THE
04.2011 - 03.2012
NITEC - Mechatronics
ITE MACPHERSON
Singapore-Cambridge General Certificate of Education Normal Level - undefined
SEAB
Primary School Leaving Examination - undefined
SEAB
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