Summary
Overview
Work History
Education
Skills
Timeline
Generic
MUHAMMAD HASSAN

MUHAMMAD HASSAN

Desktop Engineer
Singapore

Summary

  • Willing to learn and gain experience in the IT industry
  • Willing to take on any task to support team and help business succeed.
  • Seeking opportunity to expand career.
  • Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
  • Flexible and Adaptable
  • Problem-Solving
  • Data Entry
  • Technical Support
  • Fluent in English and Tamil

Overview

8
8
years of professional experience
2022
2022
years of post-secondary education
2
2
Languages

Work History

Desktop Engineer

CTC Global
08.2023 - 02.2025
  • Desktop Engineer in tech refresh team
  • Day to Day to basis of replacing laptops, pc and printers
  • Level 1 and Level 2 Troubleshooting. Physical and software troubleshooting
  • Worked with system engineers from other companies in ensuring implementations of software.
  • Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking.
  • Set up and updated equipment for customer use in line with company standards and procedures.
  • Mentored junior team members on effective troubleshooting techniques, fostering a collaborative work environment focused on continuous improvement.
  • Served as a liaison between the IT department and end-users, effectively communicating complex technical concepts in understandable terms.

Desktop Engineer

NCS
03.2022 - 03.2023
  • Company Overview: Worked in SSOE project in NCS involving schools.
  • Worked in SSOE project in NCS involving schools.
  • Was a roving engineer for 1 year being deployed to various secondary and primary schools to assist with level 1 troubleshooting and assistance.
  • Supported SEAB for 2 months for national exams, assisted in the troubleshooting of exam software.
  • Troubleshot problems or issues with desktops and laptops.
  • Installed and configured operating systems and applications.
  • Traveled to various worksites to troubleshoot, repair and provide diagnostic support.
  • Oversaw daily performance of computer systems.
  • Worked in SSOE project in NCS involving schools.

National Service

Singapore Armed Forces
08.2018 - 02.2020
  • Served as an infantry trooper-Went for overseas exercises in taiwan and australia-completed full time national service as lance corporal.

Intern

DBS Bank
03.2017 - 08.2017
  • Sorted and organized files, spreadsheets and reports.
  • Interacted with customers by phone, email or in-person to provide information.
  • Conducted general administrative tasks.

Education

CERTIFICATE - IT SUPPORT, MONITORING AND SECURITY

TMC Academy

ADVANCED CERTIFICATE - IT SERVICES

Lithan Academy

Diploma - Business And Information Technology

Republic Polytechnic

GCE O'Levels - General

New Town Secondary School

Skills

    Flexible and Adaptable

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Timeline

Desktop Engineer

CTC Global
08.2023 - 02.2025

Desktop Engineer

NCS
03.2022 - 03.2023

National Service

Singapore Armed Forces
08.2018 - 02.2020

Intern

DBS Bank
03.2017 - 08.2017

ADVANCED CERTIFICATE - IT SERVICES

Lithan Academy

Diploma - Business And Information Technology

Republic Polytechnic

GCE O'Levels - General

New Town Secondary School

CERTIFICATE - IT SUPPORT, MONITORING AND SECURITY

TMC Academy
MUHAMMAD HASSANDesktop Engineer