MUHAMMAD HASSAN
Desktop Engineer
Singapore
Summary
- Willing to learn and gain experience in the IT industry
- Willing to take on any task to support team and help business succeed.
- Seeking opportunity to expand career.
- Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
- Flexible and Adaptable
- Problem-Solving
- Data Entry
- Technical Support
- Fluent in English and Tamil
Overview
8
8
years of professional experience
2022
2022
years of post-secondary education
2
2
Languages
Work History
Desktop Engineer
CTC Global
2023.08 - 2025.02
- Desktop Engineer in tech refresh team
- Day to Day to basis of replacing laptops, pc and printers
- Level 1 and Level 2 Troubleshooting. Physical and software troubleshooting
- Worked with system engineers from other companies in ensuring implementations of software.
- Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking.
- Set up and updated equipment for customer use in line with company standards and procedures.
- Mentored junior team members on effective troubleshooting techniques, fostering a collaborative work environment focused on continuous improvement.
- Served as a liaison between the IT department and end-users, effectively communicating complex technical concepts in understandable terms.
Desktop Engineer
NCS
2022.03 - 2023.03
- Company Overview: Worked in SSOE project in NCS involving schools.
- Worked in SSOE project in NCS involving schools.
- Was a roving engineer for 1 year being deployed to various secondary and primary schools to assist with level 1 troubleshooting and assistance.
- Supported SEAB for 2 months for national exams, assisted in the troubleshooting of exam software.
- Troubleshot problems or issues with desktops and laptops.
- Installed and configured operating systems and applications.
- Traveled to various worksites to troubleshoot, repair and provide diagnostic support.
- Oversaw daily performance of computer systems.
- Worked in SSOE project in NCS involving schools.
National Service
Singapore Armed Forces
2018.08 - 2020.02
- Served as an infantry trooper-Went for overseas exercises in taiwan and australia-completed full time national service as lance corporal.
Intern
DBS Bank
2017.03 - 2017.08
- Sorted and organized files, spreadsheets and reports.
- Interacted with customers by phone, email or in-person to provide information.
- Conducted general administrative tasks.
Education
CERTIFICATE - IT SUPPORT, MONITORING AND SECURITY
TMC Academy
ADVANCED CERTIFICATE - IT SERVICES
Lithan Academy
Diploma - Business And Information Technology
Republic Polytechnic
GCE O'Levels - General
New Town Secondary School
Skills
Flexible and Adaptable
Timeline
Desktop Engineer
CTC Global
2023.08 - 2025.02
Desktop Engineer
NCS
2022.03 - 2023.03
National Service
Singapore Armed Forces
2018.08 - 2020.02
Intern
DBS Bank
2017.03 - 2017.08
ADVANCED CERTIFICATE - IT SERVICES
Lithan Academy
Diploma - Business And Information Technology
Republic Polytechnic
GCE O'Levels - General
New Town Secondary School
CERTIFICATE - IT SUPPORT, MONITORING AND SECURITY
TMC Academy