Muhammad Hafiz
Revenue Integrity Analyst
Singapore
Summary
Detail-oriented Revenue Analyst with strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient databases and posting processes. Considered focused and organized team player. Productive and diligent with an eye for resolving discrepancies through attention to detail and creative problem-solving. Passionate about improvement in work-flow processes and personal development.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Revenue Integrity Analyst
Air France-KLM
03.2023 - Current
- In charge of all booking and billing within 8 markets and 32 online stations focused in Asia
- Optimize and secure revenue integrity in handling administration and back office related to process flow from Airway Bills to invoicing
- Utilized various software programs to process customer booking and payments
- Analyze errors and patterns of discrepancies
- Suggest creative solutions and training for handling agents to minimize errors and retain revenue
- Maintained accurate database (10,000+ rows) of airway bills and flight manifests in order to track missing revenue and ensure that all shipments are accounted for and billed to the customer
- Collaborated with various stakeholders to resolve disputes and handle billing issues
- Analyses of various types and groups of data extracted from data warehouse to create insights on optimal and efficient work flow processes to minimize turn-around-time for resolving disputes
Logistics Executive
Central Narcotics Bureau, Police Cantonment Complex
06.2018 - 06.2019
- Procurement for operations and vehicle related purchases using Gebiz including ITT and ITQ
- Created and maintained databases for contract management and tracking purposes
- Co-ordinate with multiple third-party vendors and CNB officers to facilitate smooth purchases and delivery of various types of goods and services
- Worked closely with Finance department to ensure Goods Receiving and payment is done on time.
- Conducted qualitative and quantitative analysis of logistics operations to pinpoint and correct inefficiencies.
- Selected transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution.
- Monitored quotas and forecasts to identify product and equipment shortages.
- Managed department inventories to identify unusual activities, excesses and fluctuations.
- Oversaw supply chain vendor pricing, inventory management and stock distribution.
- Directed shipping and receiving of wide range of products daily.
- Documented physical supply chain processes such as workflows, cycle times, position responsibilities and system flows.
Education
Bachelor of Science - Data Science and Business Analytics
09.2019 - 07.2023
Project Work: Cleansed raw sales and inventory data from Lego utilizing Python. Through Tableau, created visualizations presenting historical revenue, cost and profit trends by region and experience stores over time.
Formulated two independent strategies requiring various degrees of resources, accounted for risks and probability of success. Presented a holistic business plan including marketing strategies and cashflow projections of each scenario and substantiated the preferred option both quantitatively and qualitatively.
Skills
Creating data visualization models and charts using Tableau and PowerBI
undefinedTimeline
Revenue Integrity Analyst - Air France-KLM
03.2023 - Current
University of London - Bachelor of Science, Data Science and Business Analytics
09.2019 - 07.2023
Logistics Executive - Central Narcotics Bureau, Police Cantonment Complex
06.2018 - 06.2019
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