Muhammad Firardy
Summary
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
- Proficient in customer service best practices and related options.
- Detail-oriented team player with strong organizational skills.
- Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Operations Executive skilled in organizing and coordinating office administration to support organizational effectiveness, operational excellence and office safety.
- Thrives in fast-paced environment and accomplishes tasks with minimum supervision and eagerness to go above and beyond.
Overview
11
11
years of professional experience
Work History
PLANNING MANAGEMENT EXECUTIVE
Globe Air Cargo
09.2023 - Current
- Co-ordinate with various countries (Stations) to maximize cargo load and revenue on a multitude of flights.
- In-charge of allocating space to Stations on EU and US routings.
- Compile and monitor the movement of shipments on a daily basis and to update status when necessary.
- Compile various reports on a monthly basis
- 1. Responsible for the clearance planning and upliftment of all shipments moving through EU and US.
Customer Service & Operations Executive
GLOBE AIR CARGO
05.2022 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- In Charge of Daily Export ETIHAD Flights EXSIN.
- Book Cargo for agents using the SPRINT SYSTEM for ETIHAD.
- Supervise Build up of Cargo unto Pallets.
- making after Action Report after flight departed from SIN(i.e indicate on whether any cargo is left behind on Warehouse.)
Flight Operations Agent
DNATA SINGAPORE PTE LTD
03.2018 - 05.2022
- Handling of Daily Flight loading for various airlines(i.e Sri Lankan Airlines, AF/KLM airlines,Malaysia Airlines,Etihad Airways, China Airlines, FINAIR)
- Supervise the build up of cargo on Pallet safely and efficiently.
- Supervise the transfer of pallet from cargo conveyer belt to Pallet Dolly for transport to Runway.
- Input the cargo details(Weight /Pieces) into the Cargo Management System.
- Liaise with the Manifester On Duty on the status of the flight.
- supervise the flight in the case of any offloading that may occur.
Firefighter
SINGAPORE CIVIL DEFENCE FORCE
12.2012 - 12.2015
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
Education
N LEVEL - NORMAL CURRICULUM
WOODLANDS SECONDARY SCHOOL
SINGAPORE12.2010
PSLE - NORMAL STUDIES
WOODLANDS PRIMARY SCHOOL
SINGAPORE12.2006
Skills
- Proficient in Words Skills/Excel
- Bilingual
- Good people skills
- Team Player
- Punctual
Timeline
PLANNING MANAGEMENT EXECUTIVE
Globe Air Cargo
09.2023 - Current
Customer Service & Operations Executive
GLOBE AIR CARGO
05.2022 - 05.2023
Flight Operations Agent
DNATA SINGAPORE PTE LTD
03.2018 - 05.2022
Firefighter
SINGAPORE CIVIL DEFENCE FORCE
12.2012 - 12.2015
N LEVEL - NORMAL CURRICULUM
WOODLANDS SECONDARY SCHOOL
PSLE - NORMAL STUDIES
WOODLANDS PRIMARY SCHOOL
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