Gaming
Muhammad Fakhari
Operation Executive
Summary
Experienced in conducting training for mass audience and customer service orient, very active in sports and an outgoing person. Experience in fire-fighting and rescue. Experience in event security, cctv management and building security. Well verse in Microsoft word, Excel and Power Point. Willing to explore new boundaries in customer service, fire and rescue, security, sports and rehab industry. Keen onto learning and able to work under pressure.
Resourceful Operations Executive with 4 years of experience. Hardworking professional leader skilled in both strategic planning and tactical execution. Experienced in operations, hiring and development. Talented at building collaborative partnerships and supporting employees in achieving professional success.
Reliable Firefighter touting 5 years responding to emergency calls. Knowledgeable resource for promoting fire safety via talks and advice. Promoting exemplary skills in performing practice drills, inspecting fire equipment and mentoring others.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
Work History
Operations Executive
800 Super Waste Management
02.2023 - Current
- Ground operations management for 3 sectors (2 Morning team/ 1 Night team)
- Oversee daily operations, manages team of cleaning supervisors, floaters and cleaners
- Handle any HR matters
- Client Servicing
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Performed statistical analyses to gather data for operational and forecast team needs.
- Tended to urgent correspondence to facilitate communication or resolution.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Drove team engagement to achieve aggressive company targets.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Collaborated on operational support tasks to achieve common goal.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Operations Supervisor
800 Super Waste Management
11.2019 - 02.2023
- Leading the Front line night team of cleaning crew and drivers
- Managing the Night Shift Team of drivers and cleaning crews
- Conduct Audit for cleanliness of all bus stops and MRT Station
- Ensure safety of the crews at work
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Personal Trainer
E’s Fitness Pte Ltd
11.2016 - 11.2019
- Assisting in managing and coaching a team of personal trainers
- Sales and Training commission management.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Designed specific workout systems for individual clients based on performance ability.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Used music to motivate and energize classes.
- Encouraged participants to stay motivated and reach fitness goals.
- Implemented new and creative exercise routines to keep participants motivated.
- Promoted fitness classes to boost gym attendance.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
- Demonstrated proper form and technique to prevent injury.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Assisted with marketing and promoting of classes and services.
- Created comprehensive fitness programs tailored to needs and goals of each individual.
- Assisted clients with personal fitness goals through realistic objectives.
Senior Personal Trainer
DeFitnation Pte Ltd
07.2015 - 12.2015
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Designed specific workout systems for individual clients based on performance ability.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Educated clients on importance of proper nutrition to reach fitness objectives.
- Assisted clients with personal fitness goals through realistic objectives.
- Demonstrated proper technique for exercises to avoid injuries.
Emergency Response Specialist
Singapore Civil Defence Force
04.2009 - 06.2014
- Reported unsafe situations or conditions to management.
- Prepared incident reports detailing personnel, location and results of each call.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Responded to emergency calls and provided medical assistance to injured individuals.
- Completed training to stay in peak physical fitness and handle challenging tasks.
- Performed maintenance on water tanks, fire hoses and other firefighting equipment.
- Evaluated areas after containing fires to identify and suppress hot spots.
- Carried out fire inspections to identify fire hazards and recommend corrective measures.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Maintained close contact with dispatch to receive and share information about current fires, equipment movements, and incoming personnel.
- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
- Assisted in prevention of fires through public education programs.
- Effectively supported fire suppression by setting up and maintaining water supply lines.
- Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimize incidents.
- Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
- Assisted with regular maintenance of firefighting equipment.
- Diagnosed and located hazardous materials and other sources of fires.
National Service
Singapore Police Force
03.2007 - 03.2009
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Answered emergency calls for help from citizens and business owners.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Responded to and assisted in medical emergencies.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Checked vehicle equipment for proper functioning prior to use.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
Education
O Levels
Sembawang Secondary School
Singapore 01.2000 - 04.2003
Higher Nitec - Mechatronics Engineering
ITE College
Singapore 01.2004 - 04.2006
Diploma - Emergency and Response
Singapore Civil Defence Force
Diploma - Sports and Exercise Science ( Exercise And Fitness
PSB Academy
01.2011 - 04.2012
10 days Home Team Basic Course - undefined
Outward Bound Brunei Darussalam
No Degree - Cleaning Chemical Handling
WSQ
Singapore 08.2021 - 08.2021
No Degree - Workplace Safety And Health System Management
WSQ
Singapore 04.2001 -
No Degree - Customer Management
WSQ
Singapore 04.2001 -
No Degree - Workplace Safety And Health Practices Implementati
WSQ
Singapore 04.2001 -
Skills
English
Health and wellness
Exercise program design
Personal training and coaching
MS Office
Emergency Response
Staff Management
Training and mentoring
Operations management
Strategic planning and execution
Coaching and mentoring
Staff training/development
Recruitment
Relationship building
Scheduling
Delegation
Certification
Automated Electronic Defibrillator (AED) and
Interests
Timeline
Operations Executive
800 Super Waste Management
02.2023 - Current
No Degree - Cleaning Chemical Handling
WSQ
08.2021 - 08.2021
Operations Supervisor
800 Super Waste Management
11.2019 - 02.2023
Personal Trainer
E’s Fitness Pte Ltd
11.2016 - 11.2019
Senior Personal Trainer
DeFitnation Pte Ltd
07.2015 - 12.2015
Diploma - Sports and Exercise Science ( Exercise And Fitness
PSB Academy
01.2011 - 04.2012
Emergency Response Specialist
Singapore Civil Defence Force
04.2009 - 06.2014
National Service
Singapore Police Force
03.2007 - 03.2009
Higher Nitec - Mechatronics Engineering
ITE College
01.2004 - 04.2006
No Degree - Workplace Safety And Health System Management
WSQ
04.2001 -
No Degree - Customer Management
WSQ
04.2001 -
No Degree - Workplace Safety And Health Practices Implementati
WSQ
04.2001 -
O Levels
Sembawang Secondary School
01.2000 - 04.2003
Diploma - Emergency and Response
Singapore Civil Defence Force
10 days Home Team Basic Course - undefined
Outward Bound Brunei Darussalam