MUHAMMAD BIN RAMLE
Desktop Support Engineer
Summary
Open-minded individual with IT skills and expertise in Wireless Networking, Mobile Applications, and troubleshooting skills for Windows PC. Adept at assisting with IT projects in manageable conditions, effectively addressing technical issues. Versatile Computer Engineer conversant in all aspects of IT business operation and development. Eager to grow alongside companies' IT needs and technical arsenals. Committed to maintaining maximum uptimes and optimal operational efficiencies through budget-friendly oversight and effective technical expertise.
Overview
2
2
years of professional experience
1
1
Certificate
Work History
Computer Engineer
Nanosoft Business Systems Pte. Ltd.
4 2024 - 7 2024
- Transferring data from user’s old machine to new machine
- Installation and configuration of software applications before approval.
Desktop Support Engineer
NCS Pte. Ltd.
04.2023 - 04.2024
- Pre-setup and Imaging of the GSIB computers
- Installation of software/applications
- Assisting users with software issues
- Able to log ticket for walk-in users for software and hardware issues
- Setting up of internet laptops for classrooms.
Deskside Support Engineer
ServLink Technology Resources Pte. Ltd.
05.2022 - 01.2023
- Liaising with other support groups to provide seamless support to end users
- Installation of software/applications
- Relocating of computer devices and peripherals
- Network Imaging of end computing devices
- Setting up of end user computing devices and peripherals
- Setting up of end user profiles for applications
- Synchronizing application settings to environment requirement
- Assisting/advising end user in data backup and transfer
- Identifying and resolving IT issues encountered by end users.
Education
No Degree - Mobile And Network Services
Temasek Polytechnic
Singapore, Null, Singapore 04.2001 -
Skills
Data Management
Hardware development
Digital troubleshooting
Risk Assessment
Problem-Solving
Teamwork and Collaboration
Time Management
Self Motivation
Problem-solving abilities
Hardware troubleshooting
Attention to Detail
Effective Communication
Active Listening
Continuous Improvement
Laptop Servicing
Availabilitydate
Immediate
Certification
ITIL Foundation V3
Timeline
Desktop Support Engineer
NCS Pte. Ltd.
04.2023 - 04.2024
Deskside Support Engineer
ServLink Technology Resources Pte. Ltd.
05.2022 - 01.2023
ITIL Foundation V3
09-2018
No Degree - Mobile And Network Services
Temasek Polytechnic
04.2001 -
Computer Engineer
Nanosoft Business Systems Pte. Ltd.
4 2024 - 7 2024