Guang Der Lian

Professional Summary

Experienced and reliable Senior Copier Technician with over 15 years of hands-on experience in servicing, troubleshooting, and installing a wide range of copier and multifunction printer systems. Skilled in electrical systems, network configuration, and customer service. Strong problem-solving abilities with a commitment to quality service and customer satisfaction.

Work History

Provide on-site maintenance and support for copier and multifunction printer (MFP) brands, including Canon and Fuji Xerox. - Troubleshoot and repair hardware, electrical systems, and software-related issues to ensure optimal machine performance. - Perform system installations and configurations, including network printing, scan-to-email, and scan-to-folder setups. - Conduct regular preventive maintenance and adjustments to reduce equipment downtime. - Manage tools, spare parts, and consumable supplies with accuracy and accountability. - Provide training and guidance to customers on basic machine operations and maintenance. - Maintain a professional and courteous demeanor in all customer interactions, fostering positive relationships. - Collaborate with colleagues to support service team goals and ensure smooth operations. - Perform additional duties as assigned by supervisors, demonstrating flexibility and teamwork. - Maintain detailed service logs and report recurring issues to improve service processes.