Summary
Overview
Work History
Education
Skills
Hiking, Running, Gym
Timeline
Generic
Mohd Shahizan Osman

Mohd Shahizan Osman

Summary

Dynamic Assistant Store Manager at JEJ PTE LTD, Kith Cafe, recognized for enhancing customer experience through effective staff management and strategic merchandising. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

22
22
years of professional experience

Work History

Assistant Store Manager

JEJ PTE LTD, Kith Cafe
08.2016 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Service Crew Member

Da Paolo Pte Ltd
03.2007 - 06.2015
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Brewed coffee and tea and changed out drink station syrups.
  • Maintained a clean and organized work environment for improved customer experiences.

Crew Team Member

Pizza Hut Malaysia
05.2003 - 10.2006
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals, and collected payments.

Education

High School Diploma -

Institute Of Technical Studies
Singapore, Null, Singapore
12-2001

High School Diploma -

Springfield Secondary School
Singapore
12-1999

Skills

  • Customer service
  • Customer experience
  • Customer service and engagement
  • Attention to detail
  • Display setup
  • Stock rotations
  • Inventory counting
  • Sales tracking
  • Problem-solving

Operations

Hiking, Running, Gym

Hiking not only helps me discover beautiful natural landscapes but also provides many excellent health and mental benefits. Hiking on a long-distance walking activity on existing trails to explore nature and build endurance and also helps to relax the mind, improve mood, reduce stress and anxiety.


I run to feel accomplished in myself, to be amazed at how quickly my body heals and adapts, and that feeling of being grateful just for the simplicity of getting to run in the fresh early morning while the golden sun seeps across the pavement and there's barely any traffic or loudness of the outside world. The only competition is myself, and it's nice to make my own choices and feel proud of myself without any external input.


For an hour and a half each day, a war rages between my body, my mind, my vanity and my lethargy. My masochistic need for pain battles the comfort of quitting, angels and demons fighting over the same fundamental question: Why the hell am I here? I put aside whatever I’m doing and don my armor: shorts, running shoes and a sleeveless shirt. My heart rate accelerates as I put in my headphones and begin the ritual.

Timeline

Assistant Store Manager

JEJ PTE LTD, Kith Cafe
08.2016 - Current

Service Crew Member

Da Paolo Pte Ltd
03.2007 - 06.2015

Crew Team Member

Pizza Hut Malaysia
05.2003 - 10.2006

High School Diploma -

Institute Of Technical Studies

High School Diploma -

Springfield Secondary School
Mohd Shahizan Osman