Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Assistant Store ManagerWork Type
Full TimeLocation Preference
On-SiteLocation: SG
Open to relocation: Yes
Open To Work
Hi, I’m
Jovy Ancheta
Work Preference
Summary
Dynamic Assistant Store Manager at Guardian Health & Beauty with a proven track record in enhancing customer experience and driving sales. Expert in inventory control and problem-solving, I successfully implemented strategies that reduced shrinkage and fostered a loyal customer base, significantly boosting repeat business. Passionate about team development and operational excellence.
Overview
16
years of professional experience
4
years of post-secondary education
Work History
Guardian Health & Beauty
Assistant Store Manager
07.2012 - 04.2026
Job overview
- Assisted in daily operations, ensuring efficient store management and customer service excellence.
- Supported inventory management processes, including stock replenishment and merchandise displays.
- Trained new staff on store policies, procedures, and customer engagement techniques.
- Monitored sales performance to identify trends and inform strategic merchandising decisions.
- Coordinated promotional activities, enhancing product visibility and driving customer traffic.
- Implemented effective loss prevention strategies, reducing shrinkage through staff training and monitoring practices.
- Developed staff schedules to optimize coverage during peak shopping hours for improved service delivery.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Dan Ryan's Chicago GrillSingapore
Restaurant Store Manager
06.2010 - 07.2012
Job overview
- Led daily operations, ensuring high-quality service and customer satisfaction.
- Trained and mentored staff on best practices in food safety and customer engagement.
- Optimized inventory management processes to reduce waste and improve cost efficiency.
- Implemented employee scheduling systems to enhance productivity during peak hours.
- Analyzed sales data to identify trends and inform menu adjustments for increased profitability.
- Coordinated special events planning to increase revenue through private parties, corporate functions, or community gatherings.
- Established strong communication channels among team members for seamless coordination of front-of-house and back-of-house operations.
- Managed financial operations, including budgeting, forecasting, and P&L analysis for informed decisionmaking.
- Organized staff meetings regularly ensuring open lines of communication addressing any concerns or ideas for continuous improvement of the restaurant''s operations.
- Managed inventory control, cash control, and store opening and closing procedures.
Heart Bistro Fine Dining Restaurant Singapore
Restaurant Manger
04.2010 - 06.2010
Job overview
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Managed staff schedules, optimizing labor costs while maintaining service quality.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Implemented inventory management systems, reducing waste and improving supply chain efficiency.
- Maximized quality assurance by completing frequent line checks.
Education
Jose Rizal University Mandaluyong City Philippines
Diploma Bachelor Of Commercial Science from Major in Management
06.2001 - 04.2005
Skills
Problem-solving
- Customer service
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Customer service management
- POS systems
- POS systems operations
- Employee scheduling
- Upselling and cross selling
- Work Planning and Prioritization
- Mentoring and coaching
- Goals and performance
- Sales strategies
- Microsoft Office Suite
- Flexible schedule
- Cost control
- [Software] expertise
- KPI tracking
Customer service
Customer experience
Customer service and engagement
Store organization
Inventory control
Timeline
Assistant Store Manager
Guardian Health & Beauty
07.2012 - 04.2026
Restaurant Store Manager
Dan Ryan's Chicago Grill
06.2010 - 07.2012
Restaurant Manger
Heart Bistro Fine Dining Restaurant
04.2010 - 06.2010
Jose Rizal University
Diploma Bachelor Of Commercial Science from Major in Management
06.2001 - 04.2005