Summary
Detail-oriented Logistics and Supply Chain management major with extensive customer service experiences spread across various jobs. Seeking to leverage the acquired academic knowledge and past work experiences in customer service, to effectively fill a management trainee or an entry level position.
Overview
13
13
years of professional experience
1
1
Language
Work History
Operations (Casual)
Resorts World Sentosa (Universal Studios Singapore)
07.2019 - Current
- Maintained safe working environment by enforcing strict adherence to health and safety guidelines as controls.
- Ensured smooth day-to-day operations by addressing any workflow disruptions(downtimes) promptly and effectively.
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
Safety Distancing Ambassador
Resorts World Sentosa (Hotels)
07.2020 - 11.2020
- Ensure hotel guests are checked in using SafeEntry either through their phones or TraceTogether tokens, masks on and temperature taken
- Maintaining 1m rule while queuing for check-in
- Making sure that hotel pools guest size is controlled every hour according to individual hotel requirement.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanour and can-do attitude.
Operations Assistant
Frontier Sports (Gmax)
08.2015 - 12.2016
- Ensuring customer's safety and comfort; with all protocols followed carefully.
- Guarantee smooth operation.
- Deliver outstanding customer service.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Ticket Sale.
Temp Visitor Service Officer
Gardens by the bay
11.2014 - 04.2015
- Supervising Children's Garden
- Assisting guests with any enquiries especially during inclement weather
- Report all accidents to supervisor.
Intern
GlobalFoundries
09.2011 - 02.2012
- Data entry and compilation.
- Organization of data.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Bachelor of Business (Logistics and Supply Chain Management) -
08.2017
Diploma (Electronics and Computer Engineering) -
04.2012
‘O' Levels (6 Passes) -
12.2008
Skills
- Microsoft Office
- Meticulous and organized
- Excellent team player
- Positive attitude and outlook
- Good inter-personal and communication skills
- Operational Excellence
- Operational Efficiency
- Customer Engagement
Accomplishments
- Achieved service excellence through effectively helping guest with disability. Ensured that their guest experience was not affected.
- Helped guests with enquiries whenever they needed any assistance.
Professional Achievements
- CUSTOMER SERVICE, Attracted customers by handing out brochures thus allowing for an increase in sales on days that needed an extra push. Assisted customers with the rides by explaining in a clear tone and with a smile. At the same time, ensuring that they are safe and comfortable. For the anxious customers I made them feel calm and composed. Customers thanked me for an excellent service and some even recommended their friends or went for subsequent rounds.
- LEADERSHIP, Led a small team of new recruits by showing them part of the ropes of the job as I was one of the more experienced part timers around. Helped them to get adjusted to the job, motivated whenever needed. Appointed as sectional leader in concert band. Managed and led my section by making sure that their attendance was always accounted for and reasons if not. Motivated them if needed. As a team effort, we managed to achieve Silver during our Singapore Youth Festival grading. During the transition of my school's merger, I had to verify for all the instruments and that nothing was missing or misplaced.
- SEEKING NEW CHALLENGERS, Requested my managers and supervisors to impart knowledge with regards to the operations, assisted in troubleshooting or maintenance work whenever needed, climbed a 60m tower with my manager's supervision that were all beyond my jobscope. As a result of all that, I was better equipped to the understanding of the rides and I overcame my fear of heights. Expanded my role as a man in my infantry unit to PC runner. Felt that my role as a man was not contributing enough to the unit and wanted a new challenge. Helped my PC plenty and reduced his workload.
Personal Information
- Age: 32
- Date of Birth: 02/29/92
- Email: nayim.nayim@gmail.com
- Contact number: 96434581
Additional Information
I am a detail-oriented person who loves interacting with people. I am able to communicate effectively to ensure excellent guest or customer services are achieved.
Timeline
Safety Distancing Ambassador - Resorts World Sentosa (Hotels)
07.2020 - 11.2020
Operations (Casual) - Resorts World Sentosa (Universal Studios Singapore)
07.2019 - Current
Operations Assistant - Frontier Sports (Gmax)
08.2015 - 12.2016
Temp Visitor Service Officer - Gardens by the bay
11.2014 - 04.2015
Intern - GlobalFoundries
09.2011 - 02.2012
Sim (RMIT), Singapore - Bachelor of Business (Logistics and Supply Chain Management),
Ngee Ann Polytechnic, Singapore - Diploma (Electronics and Computer Engineering),
Clementi Woods Secondary School, Singapore - ‘O' Levels (6 Passes),
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