Farah Zakba
Summary
Skilled employee known for making best decisions regarding appropriate solutions. Committed Crew Leader delivering quality service and maintaining high levels of satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and experience directing others, managing tasks and monitoring work areas.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Leader
Universal Studios Singapore, Resorts World Sentosa
01.2019 - Current
- Trained employees in time management and proper ways to complete job duties.
- Managed over 10-20 Team Members per day, depending on size of attraction that is being allocated at.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Cleaned and maintained tools, equipment and worksites.
- Followed instructions and safety protocols while operating machinery and equipment.
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
- Followed instructions and safety protocols to prevent accidents and injuries
- Settled crew member disputes by addressing problems quickly and providing successful mediation
Education
Higher National ITE Certification - Higher Nitec in Leisure Travel Operations
Institute of Technical Education
Singapore04.2014
National ITE Certificate - NITEC in Service Skills (Tourism)
Institute of Technical Education
Singapore03.2012
GED -
Chua Chu Kang Secondary School
Singapore2010
Skills
- Safe Work Practices
- Task Prioritization
- Verbal and Written Communication
- Crew Scheduling
- Crew Management
- Safety Procedures
- Crew Monitoring
- Safety Standards
- Safety Guidelines
- Coordinating Work Orders
- Vehicle Operations
- Rescue Operations
Languages
English
Advanced (C1)
Malay
Upper intermediate (B2)
Certification
- Certified Crew Leader, Resorts World Sentosa, Universal Studios Singapore - Long Service Award [5 Years]
- Service Leadership Training - 23 March 2021
- Adapt to Change Training - 24 Jun 2021
- Service Planning & Implementation Training - 26 August 2021
- People & Relationship Management -31 August 2020
- Facilitate Workplace Learning Training - 12 Sept 2018
Timeline
Crew Leader
Universal Studios Singapore, Resorts World Sentosa
01.2019 - Current
Higher National ITE Certification - Higher Nitec in Leisure Travel Operations
Institute of Technical Education
National ITE Certificate - NITEC in Service Skills (Tourism)
Institute of Technical Education
GED -
Chua Chu Kang Secondary School
- Certified Crew Leader, Resorts World Sentosa, Universal Studios Singapore - Long Service Award [5 Years]
- Service Leadership Training - 23 March 2021
- Adapt to Change Training - 24 Jun 2021
- Service Planning & Implementation Training - 26 August 2021
- People & Relationship Management -31 August 2020
- Facilitate Workplace Learning Training - 12 Sept 2018
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