Mohammed Firdaus Nainamsha
Summary
Dynamic professional with a proven track record at CERTIS CISCO, excelling in customer relations and problem-solving. Adept at enhancing visitor engagement through effective communication and CRM utilization. Recognized for resolving concerns swiftly, fostering positive experiences, and implementing operational efficiencies that improved service delivery. Strong investigative skills complement a commitment to safety and satisfaction.
Overview
17
17
years of professional experience
Work History
Visitor Services Associate
CERTIS CISCO
08.2025 - Current
- Assisted visitors with inquiries and provided information about services and facilities.
- Managed visitor check-in processes, ensuring accurate registration and security compliance.
- Coordinated guided tours, enhancing visitor engagement and satisfaction.
- Resolved visitor concerns promptly, fostering positive experiences and feedback.
- Utilized CRM systems to track visitor interactions and improve service delivery.
- Collaborated with team members to streamline operational processes for efficiency.
Security Officer
Reachfield Pte Ltd
11.2024 - 07.2025
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to deter criminal activity and identify potential hazards.
- Responded promptly to incidents, providing immediate assistance and reporting findings.
- Implemented security protocols to enhance operational efficiency and safety compliance.
- Collaborated with law enforcement during investigations and emergency situations.
- Maintained accurate logs of daily activities, incidents, and visitor access for accountability.
Sales Executive
Cita Rasa Pte Ltd
05.2023 - 09.2024
- Cultivated relationships with clients to enhance customer satisfaction and loyalty.
- Identified potential leads through market research and networking activities.
- Delivered product presentations, effectively communicating value propositions to clients.
- Collaborated with cross-functional teams to streamline sales processes and improve efficiency.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Business Owner
Abang Frozen
03.2021 - 03.2023
- Managed daily operations, ensuring efficient inventory control and product availability.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Oversaw supply chain logistics, optimizing delivery schedules and vendor relationships.
- Implemented quality control measures to maintain high product standards and customer satisfaction.
- Established strong customer relationships through excellent communication and attentive service.
Auxiliary Police Officer
SATS PTE LTD
Changi Airport
10.2009 - 11.2020
- Monitored premises to ensure safety and security of personnel and property.
- Responded promptly to incidents, providing first aid and de-escalation support as needed.
- Conducted routine patrols to identify and address potential security breaches.
- Collaborated with local law enforcement during emergency situations for effective response coordination.
- Maintained accurate logs of daily activities, incidents, and security measures implemented.
Education
No Degree -
Teluk Kurau Sec Sch
Skills
Customer relation interaction
Problem solving
Profile of passenger
Investigating
Accomplishments
Achieve higest police award for job well done during time od working
Timeline
Visitor Services Associate
CERTIS CISCO
08.2025 - Current
Security Officer
Reachfield Pte Ltd
11.2024 - 07.2025
Sales Executive
Cita Rasa Pte Ltd
05.2023 - 09.2024
Business Owner
Abang Frozen
03.2021 - 03.2023
Auxiliary Police Officer
SATS PTE LTD
10.2009 - 11.2020
No Degree -
Teluk Kurau Sec Sch