Siti Fatimah Abdul Kadil
Singapore
Summary
I have a diverse background in customer service and a strong commitment to enhancing the visitor experience. My career began in the aviation industry at the world’s leading airport, where I specialized in passenger services and VIP lounge operations, providing exceptional service to high-profile clients. This experience honed my skills in high-pressure environments and refined my ability to deliver personalized, high-quality support. Currently, I have transitioned to the healthcare sector as a Visitor Service Associate. This role aligns with my pursuit of a psychology education and allows me to apply my customer service expertise while gaining valuable experience in a healthcare setting. My background combines a proven track record in service excellence with a growing foundation in psychological principles, preparing me for roles that bridge these two fields.
Overview
23
23
years of professional experience
Work History
Visitor Services Associate
Oriental Aviation International
05.2024 - Current
Visitor Service Associate
Healthcare Sector
Month/Year – Present
Greet and assist visitors, ensuring a positive experience and providing clear information about hospital services and procedures.
Manage visitor check-in and check-out processes, including verifying identification and issuing visitor passes.
Address and resolve visitor inquiries and concerns with empathy and professionalism.
Coordinate with hospital staff to facilitate visitor access to patient areas while adhering to safety and privacy regulations.
Maintain and update visitor records, ensuring accuracy and confidentiality.
Support hospital operations by performing administrative tasks such as scheduling appointments and handling telephone inquiries.
Collection officer
Diners Club Sg
10.2011 - 02.2013
- Calling of cardmembers, collecting debts, admin job.
Customer service agent
Air Asia
08.2008 - 02.2009
- Counter duties, gate duties
- Handling passengers.
Customer Service Agent
SATS
03.2006 - 04.2008
- Counter duties, gate duties
- Handling passengers.
Customer Service Agent
Jet Star Asia
04.2004 - 02.2006
- Counter duties, gate duties
- Handling passengers.
Retail Assistant
John Little
02.2002 - 01.2004
- Cashiering, stock taking, housekeeping.
Education
Specialist diploma in criminology & forensic psychology
Diploma in service excellence
12.2019
Diploma in leadership & people management
12.2018
Choa Chu Kang Secondary School
12.2001
Skills
- Fluent in english, malay
- Customer Service
- Problem-Solving
- Time Management
- Punctual and Reliable
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Customer and client relations
- Relationship Building
- Computer Proficiency
- Courteous and Professional
- Self Motivation
- Visitor and Customer Relations
- Conflict Resolution
Accomplishments
- WSQ ESS- Basic ICT (3BIT-O)
- WSQ.Certified Service Professional
- WSQ Workplace Numeracy (level 5)
- WSQ Workplace Literacy Reading (level 6)
- WSQ Workplace Literacy Listening (level 8)
- Certification Total Beauty Workshop
- Certification Manager seminar
- Civil Aviation Authority of Singapore Let's Smile programme
- Certificate in Nutrition
References
Benjamin De Silva, Warehouse consultant, 96896304
Hobbies and Interests
Running- occassional 20km finisher
Timeline
Visitor Services Associate
Oriental Aviation International
05.2024 - Current
Collection officer
Diners Club Sg
10.2011 - 02.2013
Customer service agent
Air Asia
08.2008 - 02.2009
Customer Service Agent
SATS
03.2006 - 04.2008
Customer Service Agent
Jet Star Asia
04.2004 - 02.2006
Retail Assistant
John Little
02.2002 - 01.2004
Specialist diploma in criminology & forensic psychology
Diploma in service excellence
Diploma in leadership & people management
Choa Chu Kang Secondary School
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