Mohammad Azhar Mohd Jamil
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
3
3
Languages
8
8
years of post-secondary education
27
27
years of professional experience
Work History
Private Hire Driver
N.A
11.2020 - Current
- Drove private hire passengers to scheduled destinations safely and punctually.
- Managed customer pick-ups, drop-offs, and route planning for private hire trips.
- Checked vehicle cleanliness, fuel, and readiness before daily private hire service.
General Manager
Oasis.SG Consultancy
04.2016 - 06.2018
General Manager
Semental Secure Services
06.2015 - 07.2016
General Manager
Celtic Mead Pte Ltd
06.2013 - 06.2015
- -Oversee the running of 3 outlets (BQ Bar,Molly Malones and Bull & Bear)
- -Trained, coached and mentored staff to ensure smooth adoption of new procedures.
- -Partnered successfully with marketing Department to produce better deal and promotions
- -Implemented innovative programs to increase employee loyalty and reduce turnover.
- -Exceeded sales goals by at least 20% for 3 quarters in a row.
- -Recruited and provided training for more than 30 staff members to enhance team capabilities.
- -Reduced and controlled company expenses by extensive restructuring of procedures.
- -Planned and conducted staff trainings per month, with an emphasis on product knowledge,customer service and situational awareness.
- -Resolved customer issues by actively listening and providing effective solutions.
- -Investigated and resolved customer inquiries and complaints in an empathetic manner.
- -Trained staff on operating procedures and company services.
- -Strategically developed effective marketing plans to increase sales and profits while managing costs.
- -Recognised and formally acknowledged outstanding staff performance to boost company morale and productivity.
- -Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- -Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- -Developed, implemented and managed business plans to promote profitable food and beverage sales.
- -Skilfully interacted with external vendors to obtain the best quality in pricing and product.
- -Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
- -Quickly identified problem situations and skilfully resolved incidents to the satisfaction of involved parties.
- -Organized engaging team-building activities to enhance collaboration and morale among staff. to engage staff in up-selling to meet revenue targets.
- -Reduced labor costs 6% percent while maintaining excellent service and profit levels.
- -Supervised a team of 3 area managers and 35 associates.
General Manager
The Dempsey Brasserie Pte Ltd
11.2011 - 06.2013
- -Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
- -Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
- -Actively promoted a cooperative and harmonious working climate to boost morale, productivity and efficiency.
- -Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set a positive example for the shift team.
- -Implemented cost-saving measures to manage company expenses effectively.
- -Prepared program operating budgets, budget reports and other financial performance reports.-Adhered to all confidentiality requirements at all times.
- -Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- -Trained staff on operating procedures and company services.
- -Developed and rolled out new policies.
- -Implemented innovative programs to increase employee loyalty and reduce turnover.
- -Strategically developed effective marketing plans to increase sales and profits while managing costs.
- -Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
- -Carefully interviewed, selected, trained and supervised staff.
- -Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- -Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- -Developed, implemented and managed business plans to promote profitable food and beverage sales.
- -Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties
Cabin Crew
SIA
06.2006 - 11.2011
- -Administered first aid to passengers in distress.
- -Announced and demonstrated safety and emergency procedures.-Checked to ensure that food, beverages, blankets, reading material, emergency equipment and other supplies were aboard.
- -Ensured the passengers' needs and expectations were met throughout the flight.
- -Managed all systems and situations affecting the flight while preserving passenger comfort, safety and well being.
- -Addressed passengers' concerns about delayed and canceled flights and resolved the issues.
- Ensured safety and comfort of passengers during flights
- -Provided mentorship to probationary flight attendants, guiding them in safety protocols and customer service techniques.
- -Trained on operation of various aircraft, including A-380,777 and 744.
- -Maintained a friendly, positive attitude when dealing with distressed passengers.
- -Received frequent customer compliments for going above and beyond normal duties.
Events Director
Questra Management Pte Ltd
04.2003 - 05.2006
- -Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
- -Assessed vendor products for quality and suitability. to enhance offerings and fostered strong vendor relationships.
- -Boosted company revenue by more than 26% by collaborating with others companies.
- Evaluated vendor products and fostered strong vendor relations.
- -Developed executive presentations and reports to facilitate events evaluation and process improvement.-Tracked project timelines and proactively identified and addressed potential issues.
- -Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
- -Collaborated with sales team to draft impactful proposals and successfully close contracts.
- Analyzed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- -Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
Guest Relations Officer
Ritz Carlton Millenia Singapore
11.2001 - 02.2002
- -Greeted and welcomed all hotel guests with a smile.
- -Quickly resolved service-related issues to ensure guest satisfaction.
- -Met guest needs effectively
- -Escorted guests to their assigned rooms, including transporting their luggage.
- -Verified that personal and payment information on guest account was accurate and complete.
- -Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
Cafe Supervisor
Cafe Cartel Pte Ltd
01.2000 - 01.2002
- -Greeted guests in a timely and professional manner.
- -Consistently provided professional, friendly and engaging service.
- -Maintained comprehensive knowledge of beverage lists and promotions to enhance guest experience.
- -Described food and drink specials to guests with enthusiasm, boosting customer engagement.
- -Maintained complete knowledge of restaurant menu, including daily specials.
- -Provided attentive service to multiple customers, ensuring satisfaction. at the bar and throughout the bar area.
- -Received beverage orders from wait staff and delivered beverages to guests.
- -Poured drinks using standard pour according to specifications.
- -Secured beverages at end of shifts to prevent loss.-Processed orders on a computerized Point of Sale system.
- -Prepared glassware and liquor to ensure smooth service during events.
- -Notified management of ordering needs (liquor, beer, wine, paper goods, etc.).
- -Assigned patrons to tables suitable for their needs and according to rotation.
- -Displayed enthusiasm and knowledge about the restaurant's menu and products.
- -Set dining tables according to type of event and service standards.
- -Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- -Verified cash drawer against the day's receipts.
- -Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
- -Received frequent customer compliments for going above and beyond normal duties.
- -Provided support to coworkers during busy shifts to enhance teamwork.
- -Moved and arranged tables, chairs and place settings and organised seating for groups with special needs.
- -Ensured restaurant cleanliness by routinely disposing of trash and debris. and debris from restaurant.
- -Routinely carried large loads of dishes to kitchen for washing.
- -Maintained high standards of cleanliness and sanitation.
Education
Diploma in Information Technology -
Temasek Polytechnic
Singapore 06.1997 - 01.2001
SINGAPORE-CAMBRIDGE GENERAL CERTIFICATE OF EDUCATION - ORDINARY LEVEL
St Patrick's Sec School
Singapore 01.1993 - 12.1996
Skills
- Route planning
- Navigation apps
- Customer service management
- Customer service
- Conflict resolution
- Staff development
- Cost management
- Inventory control
- POS system operation
- Interpersonal communication
Full Name
AJ Azhar Jamil
Address
AJ Azhar Jamil
Personal Information
Title: Private Hire Driver
Languages
Malay
First Language
English
Upper Intermediate
B2
Chinese (Mandarin)
Proficient
C2
Timeline
Private Hire Driver
N.A
11.2020 - Current
General Manager
Oasis.SG Consultancy
04.2016 - 06.2018
General Manager
Semental Secure Services
06.2015 - 07.2016
General Manager
Celtic Mead Pte Ltd
06.2013 - 06.2015
General Manager
The Dempsey Brasserie Pte Ltd
11.2011 - 06.2013
Cabin Crew
SIA
06.2006 - 11.2011
Events Director
Questra Management Pte Ltd
04.2003 - 05.2006
Guest Relations Officer
Ritz Carlton Millenia Singapore
11.2001 - 02.2002
Cafe Supervisor
Cafe Cartel Pte Ltd
01.2000 - 01.2002
Diploma in Information Technology -
Temasek Polytechnic
06.1997 - 01.2001
SINGAPORE-CAMBRIDGE GENERAL CERTIFICATE OF EDUCATION - ORDINARY LEVEL
St Patrick's Sec School
01.1993 - 12.1996