Mohammad Zikri IQram

Proactive and adaptable, I thrived as a Customer Service Assistant at Dal Komm, where I consistently enhanced customer satisfaction by ensuring safety protocols were followed and efficiently addressing inquiries. My ability to multitask, foster teamwork, and engage with customers led to improved service quality and contributed to building a loyal customer base. Through exceptional negotiation and interpersonal skills, I played a key role in strengthening the company’s reputation.

In addition to my hands-on work experience, I am currently a first-year student pursuing a Nitec in Urban Greenery and Landscape at ITE College East. My studies have provided me with a solid foundation in horticulture, arboriculture, nursery management, and electrical services. This technical knowledge, combined with my customer service expertise, enables me to approach challenges with both creativity and practicality, making me well-suited for roles that require both technical and interpersonal skills.

I’ve been playing football for several years, having started because of my dad’s encouragement, and while I don’t play for any official clubs, I continue to enjoy the sport casually. Football has taught me valuable lessons in teamwork, communication, and adaptability. Whether it's coordinating with teammates on the field or adjusting to the flow of the game, I’ve learned how to stay focused under pressure and remain resilient in fast-paced situations. These qualities—along with my ability to collaborate and problem-solve—are skills I carry with me, both in my studies and in everyday life, especially as I work toward a career in Urban Greenery and Landscape.