Kelly Koo Pui Ling
Seremban
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
Customer Service Assistant
Boncafe International Pte Ltd
08.2022 - Current
- Responded to customer inquiries regarding product availability and shipment timelines.
- Collaborated with team members to enhance the overall customer experience and strengthen the company’s reputation.
- Built strong customer relationships, fostering trust and loyalty through attentive and personalized service.
- Managed phone calls and emails in a professional and timely manner.
- Processed and managed daily orders for deliveries, ensuring goods were delivered as requested.
- Coordinated with third-party logistics providers to ensure timely and accurate deliveries.
- Communicated effectively with the warehouse operations team to manage shipments and resolve any issues that arose.
- Coordinated with warehouse staff and sales team to monitor stock levels and order details.
- Verified and issued invoices and credit notes to customers as required.
- Worked closely with the warehouse team to facilitate stock exchanges or returns.
- Coordinated with the technical team to address and resolve customer complaints.
- Collaborated with the accounts team on billing matters and resolved any discrepancies.
- Assisted with year-end stocktakes, ensuring inventory accuracy and reporting discrepancies to the Finance Manager.
- Performed ad-hoc duties as assigned by the Finance Manager.
Accounts Assistant
Total Dynamic Technology Holding Sdn Bhd
04.2022 - 07.2022
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Complete task assigned by superior and director.
- Handling phone calls and responding to emails.
Sales Administrator
Twin City Advertech Sdn Bhd
07.2020 - 02.2022
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, designer, and finance departments.
- Enhanced customer satisfaction by promptly addressing inquiries (eg:Quotation)and resolving issues related to products and services.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Kindergarten Teacher
Tadika Komputer Cerdik
04.2019 - 12.2019
- Built positive relationships with students and families for safe, trusted learning support.
- Enhanced classroom management by establishing clear expectations, rules, and routines.
- Collaborated with colleagues to share resources, brainstorm ideas, and problem-solve challenges faced in the classroom environment.
- Identified characteristics, needs, abilities, and problems of each child through personal interaction and progress reports to optimize approaches.
- Delivered structured lessons on readiness skills by emphasizing phonics, language skills, literature and handwriting.
- Instructed children between ages 3 and 4 on mathematical basics.
- Scheduled parent-teacher conferences to discuss student progress and work together to establish goals for areas needing improvement.
Education
Diploma in Business Analyst
KAPLAN
Singapore08-2025
GED -
SMK TUNKU AMPUAN DURAH
Malaysia11-2018
High School Diploma -
SMK CHAN WA
MALAYSIA11-2016
Skills
- Customer Service
- Complaint resolution
- Multitasking
- Sales order management
Languages
Cantonese
Bilingual or Proficient (C2)
Mandarin
Advanced (C1)
English
Intermediate (B1)
Bahasa Malaysia
Intermediate (B1)
Timeline
Customer Service Assistant
Boncafe International Pte Ltd
08.2022 - Current
Accounts Assistant
Total Dynamic Technology Holding Sdn Bhd
04.2022 - 07.2022
Sales Administrator
Twin City Advertech Sdn Bhd
07.2020 - 02.2022
Kindergarten Teacher
Tadika Komputer Cerdik
04.2019 - 12.2019
Diploma in Business Analyst
KAPLAN
GED -
SMK TUNKU AMPUAN DURAH
High School Diploma -
SMK CHAN WA
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