Mohamed Fazal Mohamed Farook
Summary
Proven Operations Manager with a track record of enhancing operational efficiency and customer satisfaction at HMI. Skilled in CCTV Surveillance and fostering strong relationships, I've significantly reduced workplace accidents and improved service delivery. My experience at Aigle Security underscores my ability to manage security and operations seamlessly, ensuring safety and efficiency.
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Officer
Aigle Security
11.2023 - 04.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Operations Manager
CV ASL Forestry
05.2021 - 10.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Optimized trail maintenance efforts, ensuring safe recreational access for visitors while minimizing environmental impact.
- Improved wildlife habitats through the implementation of effective forest management practices.
- Implemented erosion control measures to protect water resources within the forest landscape.
- Maintained accurate records of forest conditions, including changes in tree density, disease presence, and animal activity.
- Collaborated with interdisciplinary teams to develop comprehensive land management plans for public forests.
- Evaluated the effectiveness of current forest management practices by comparing them against established benchmarks and goals.
- Developed strong communication skills by regularly presenting findings from fieldwork assignments at meetings with landowners or other stakeholders.
- Contributed to sustainable forestry initiatives by tracking growth rates and harvesting schedules.
Operations Manager in Healthcare
StarMed Healthcare
12.2021 - 04.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Reduced turnaround time for project completion through effective resource allocation and team management.
Assistant Manager of Operations
TS Three Pte Ltd
05.2020 - 12.2021
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Implemented safety protocols to maintain a secure work environment for employees.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
- Enhanced employee productivity through regular training sessions and performance evaluations.
- Spearheaded process improvements that resulted in reduced lead times, increased output, and improved overall operational efficiency.
- Conducted regular staff meetings to foster open communication, teamwork, and feedback exchange among team members.
- Ensured compliance with industry regulations by staying updated on relevant laws and policies.
- Streamlined operations by implementing efficient workflow processes and procedures.
- Coordinated with other departments to improve overall company efficiency and effectiveness.
- Developed and maintain operational guidelines for staff.
- Supervised operations team to support operational excellence and excellent customer service.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
GCE N Level
Siglap Secondary School
Siglap Road01.1996
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Surveillance
- CCTV Monitoring
- Surveillance
- Emergency Response
- Patrol operations
- Relationship building and management
Certification
- Certificate in Facilities Management.
Timeline
Security Officer
Aigle Security
11.2023 - 04.2024
Operations Manager in Healthcare
StarMed Healthcare
12.2021 - 04.2022
Operations Manager
CV ASL Forestry
05.2021 - 10.2023
Assistant Manager of Operations
TS Three Pte Ltd
05.2020 - 12.2021
GCE N Level
Siglap Secondary School
- Certificate in Facilities Management.
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