Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
SHALINI MUTHUSAMY

SHALINI MUTHUSAMY

Johor Bahru

Summary

I am currently looking for a challenging position in your reputable company. I would like to work in a professional and active environment where I can apply my skills and other significant talents to be the best performer in the organization. I am inspired and interested in a positive and challenging environment.

Overview

9
9
years of professional experience

Work History

Concierge

Aigle Security
08.2024 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.

SECURITY OFFICER

CISCO AS AVIATION
06.2023 - 07.2024
  • Control access into restricted areas of the airport
  • Undertake patrols of the airport terminal and grounds
  • Operate x-ray equipment to screen all baggage passing through the airport
  • Carry out full and effective searches of people, baggage, and vehicles

LAB ASSISTANT

COMFORT RUBBER GLOVES SDN BHD
01.2018 - 01.2023
  • Prepare samples for testing using various laboratory equipment
  • Maintain all laboratory records
  • Comply with the correct procedures, policies, and health and safety regulations

PA AND ADMIN CLERK

COWAY & QUINCENTER PERAK
02.2018 - 11.2018
  • Doing all kinds of forms for the company
  • Checking Coway sales for the Manager
  • Handling Health Planner's documents and filing and courier documents

ADMIN CLERK

TLN FOOD INDUSTRY
06.2018 - 06.2018
  • Doing UBS Sage, delivery order and tax invoice
  • Doing filing, handling bank check, and contacting customers about payments
  • Receives, counts, and pays out cash
  • Prepares, issues, and sends out receipts, bills, policies, invoices, statements, and checks

CLERK

UNITED DRIVING SCHOOL
03.2018 - 06.2018
  • Doing insurance, road tax and renewing license
  • Doing registration for licenses and booking for tests, and license courses
  • Adjusts complaints
  • Operates office machines, such as typewriters, adding, calculating, and duplicating machines

TICKETING STAF

STARMART EXPRESS
01.2016 - 07.2016
  • Selling tickets according to customer destinations
  • Help customer to get a comfortable services and journey
  • Help customer to clear their questions about the services

Education

Sijil Tinggi Persekolahan Malaysia (STPM) -

SEK. MEN. KEB. SIMPANG

Sijil Pelajaran Malaysia (SPM) -

Bachelor -

Hospitality and Tourism Management
11.2024

Skills

  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Excel
  • Strong work ethic
  • Adaptability
  • Problem resolution
  • Presentation

Languages

English
Advanced (C1)
Tamil
Advanced (C1)
Malay
Advanced (C1)

Timeline

Concierge

Aigle Security
08.2024 - Current

SECURITY OFFICER

CISCO AS AVIATION
06.2023 - 07.2024

ADMIN CLERK

TLN FOOD INDUSTRY
06.2018 - 06.2018

CLERK

UNITED DRIVING SCHOOL
03.2018 - 06.2018

PA AND ADMIN CLERK

COWAY & QUINCENTER PERAK
02.2018 - 11.2018

LAB ASSISTANT

COMFORT RUBBER GLOVES SDN BHD
01.2018 - 01.2023

TICKETING STAF

STARMART EXPRESS
01.2016 - 07.2016

Sijil Tinggi Persekolahan Malaysia (STPM) -

SEK. MEN. KEB. SIMPANG

Sijil Pelajaran Malaysia (SPM) -

Bachelor -

Hospitality and Tourism Management

Similar Profiles

CREATE PROFILE
SHALINI MUTHUSAMY