MOHAMED ABUL KASIM
Summary
Reliable Load Controller with 3 years safely delivering passengers and cargo to global destinations. Strictly adheres to governmental regulations and airline business policies. Respected by colleagues and inspectors. Prioritizes safety and security at forefront of any task.
Analytical Load Controller ready to take ownership of flight safety and efficiency. Known for reliably delivering aircraft to destinations with no wasted fuel or cargo hold space. Comfortable going hands-on with ramp operations and cargo management to maintain exceptional levels of safety and competence.
Reliable Load Controller with 3 years safely delivering passengers and cargo to global destinations. Strictly adheres to governmental regulations and airline business policies. Respected by colleagues and inspectors. Prioritizes safety and security at forefront of any task.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Load Control Officer
SATS
06.2023 - Current
- Collaborated with passenger service staff such as catering, ticket counters, cargo handlers and other departments.
- Verified aircraft operated within predetermined operational limits relating to weight and balance.
- Adhered to loading procedures relating to Notoc cargo and potentially dangerous goods.
- Acquired and verified final passenger breakdowns for loading considerations.
- Calculated and transmitted estimated zero fuel weight (EZFW) figures to dispatch.
- Drafted loading instructions for arrival and departures.
- Served as central communications hub for dispatch, ground handlers and baggage control room.
- Confirmed proper handling of baggage and cargo on per-load basis.
- Prepared pre-trip weight and balance documentation for flights.
- CLC flights coordinator
- Determined appropriate number of ULD (Unit Load Device) containers for wide body aircraft
- Maintained operational efficiency by applying optimum fuel lift and trim
LOAD CONTROLLER & TURN AROUND COORDINATOR
DNATA SINGAPORE PTE LTD
03.2020 - 02.2023
- Adhered to loading procedures relating to Notoc cargo and potentially dangerous goods.
- Confirmed proper handling of baggage and cargo on per-load basis.
- Drafted loading instructions for arrival and departures.
- Served as central communications hub for dispatch, ground handlers and baggage control room.
- Communicated effectively with cockpit personnel and ramp agents to finalize fuel orders and maintain fueling accuracy.
- Acquired and verified final passenger breakdowns for loading considerations.
- Calculated and transmitted estimated zero fuel weight (EZFW) figures to dispatch.
- Verified aircraft operated within predetermined operational limits relating to weight and balance.
- TRC roles from coordinating with various departments and personnel in order for aircraft to achieve the OTT & OTP
- Lifted and slid packages weighing up to 15kg on conveyor belts to transport items
Customer Service Agent
SATS
03.2019 - 03.2020
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Used airline computer system to create airline tickets and boarding passes.
- Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
- Used SITA, CM, Navitarie to prepare pre-departure and post-departure reports and passenger manifests.
- Recommended corrective measure to handle customer complaints, decreasing complaints.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Floor Manager
McDonalds
04.2017 - 06.2018
- Managed team of 50 employees to maintain smooth-running operations of shop floor.
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Performed closing procedures times weekly by balancing cash drawers and reconciling credit card transactions.
- Created employee schedules to align coverage with forecasted demands.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Police Officer
Singapore Police Officer
03.2015 - 03.2017
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Answered emergency calls for help from citizens and business owners.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Apprehended offenders and conducted interviews and interrogations.
- Conducted preliminary investigations at scenes of major crimes.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Responded to emergency calls to provide assistance to citizens in need.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Recorded facts to prepare reports documenting incidents and activities.
- Conducted searches of individuals, vehicles and premises.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action
Education
Electronics Engineering Technologies
Institute of Technical Education
03.2019
Electronics Technology
Institute of Technical Education
12.2014
Skills
- Project Requirements
- Passenger Load Briefings
- Cargo Loading and Unloading
- Weight Limits
- Notoc Cargo Management
- Pre-Trip Weight Planning
- Aircraft Operations
- Quality Assurance
- Microsoft Word
- Strong Telephone Etiquette
- Passenger Documentation
- Fuel Order Oversight
- Written Communication
- Planning and Coordination
- Good Telephone Etiquette
- Clerical Support
- Dependable and Responsible
Certification
- SQ Weight and Balance License
- Turn around coordinator Training
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Timeline
Load Control Officer
SATS
06.2023 - Current
LOAD CONTROLLER & TURN AROUND COORDINATOR
DNATA SINGAPORE PTE LTD
03.2020 - 02.2023
Customer Service Agent
SATS
03.2019 - 03.2020
Floor Manager
McDonalds
04.2017 - 06.2018
Police Officer
Singapore Police Officer
03.2015 - 03.2017
Electronics Engineering Technologies
Institute of Technical Education
Electronics Technology
Institute of Technical Education
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