MOHAMED SULAIMAN
Summary
Currently as a Duty Manager at Waldorf Astoria Maldives Ithaafushi and with10 years of experience in Front Office operations I am confident that now I have the ability and confidence to undertake a more challenging role. I believe I have strong skills of communicating and managing diverse teams. I aspire to work for a company where I can grow further and contribute for the development of its people and business.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Front Office Duty Manager
Waldorf Astoria Maldives Ithaafushi
04.2022 - Current
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Resolved guest complaints professionally, maintaining a positive hotel reputation and fostering customer loyalty.
- Established effective shift scheduling for front office staff, ensuring optimal coverage during peak hours and balanced workloads for team members.
- Enhanced guest satisfaction by efficiently handling front office tasks and promptly addressing inquiries.
- Collaborated with housekeeping department to ensure timely room availability and optimal cleanliness.
- Maintained effective communication between all hotel departments for optimal interdepartmental collaboration and overall operation efficiency.
- Assisted guests with special requests or needs, providing personalized service that exceeded expectations.
- Managed daily front office operations, ensuring smooth workflow and maximum efficiency among staff members.
Night Manager
Conrad Maldives Rangali Island
02.2019 - 04.2022
- - Responsible for overall hotel operations in the absence of functional managers
- - Handle any management issues and emergencies that arise, record and implement the necessary actions
- - Handle all the guest complains and fulfill with the best possible solution
- - Run the Night audit with all the Front desk and account related duties by preparing the night audit report
- - Preparing departmental reports and inform accordingly with special requests
Transport Manager
Conrad Maldives Rangali Island
07.2015 - 02.2019
- - Monitor Seaplane/ FlyMe Operations
- - Monitor and arrange Sea transfer boat movements
- - Manage Bell service team
- - Make the boat maintenance schedule according to the budget and arrange the docking
- - Overall in charge to run the Transport and Bell team under coordination with Front Office Manager
Transport Supervisor
Conrad Maldives Rangali Island
07.2012 - 07.2015
- - Manage Transport operation in the absence of Transport Manager
- - Make monthly and weekly reports
- - Arrange team according to the schedule trips
- - Attending all the Arrivals and Departures by Seaplane
- - Look after the boat maintenance schedule
Front Office Receptionist cum Transport Agent
Conrad Maldives Rangali Island
07.2008 - 07.2012
- - Billing and check in / check out
- - Handling and assisting guest complaints
- - Preparing departure letters
Reservations Clerk
Diva Maldives ( Re-branded to LUX* Maldives )
01.2008 - 07.2008
- - Handling travel agent inquiries and guest reservation calls
- - Replying emails to travel agents bookings confirmation
- - Update bookings on reservation system
- - Arrange and book guest transfer
Front Office Supervisor Trainee
Holiday Island Resort
01.2006 - 12.2007
- - Guest arrivals and departures
- - Handling guest complaints and assist to resolve
- - Room allocations
- - Prepare daily operations reports
- - Work closely with reception team in daily operations
Education
BTEC National Diploma - Hotel Catering and Institutional Operation
Maldives National University
01.2006
Skills
- Guest satisfaction tracking
- Front desk operations
- Check-in and Check-out procedures
- Staff training and development
- Complaint handling
- Property management systems
- Concierge services
- Team management
Languages
English
Fluent in Written & Spoken
Certification
- - Elevate1, Management Development Program
- - Leadership1, Management Development Program
- - Leadership2.1, Management Development Program
Timeline
Front Office Duty Manager
Waldorf Astoria Maldives Ithaafushi
04.2022 - Current
Night Manager
Conrad Maldives Rangali Island
02.2019 - 04.2022
Transport Manager
Conrad Maldives Rangali Island
07.2015 - 02.2019
Transport Supervisor
Conrad Maldives Rangali Island
07.2012 - 07.2015
Front Office Receptionist cum Transport Agent
Conrad Maldives Rangali Island
07.2008 - 07.2012
Reservations Clerk
Diva Maldives ( Re-branded to LUX* Maldives )
01.2008 - 07.2008
Front Office Supervisor Trainee
Holiday Island Resort
01.2006 - 12.2007
- - Elevate1, Management Development Program
- - Leadership1, Management Development Program
- - Leadership2.1, Management Development Program
BTEC National Diploma - Hotel Catering and Institutional Operation
Maldives National University
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